Highview Residences Chapin and Franklin House in London, Ontario, operate as memory-care communities that concentrate on the needs of people living with Alzheimer’s disease and other dementias. Registered nurses supervise medication management, behavior monitoring and routine cognitive assessments 24 hours a day, and on-call physicians address urgent issues. The residences accept respite and other short-term stays, giving caregivers temporary relief while ensuring consistent professional oversight. Staff members are trained in diabetes care, providing blood-glucose checks, insulin administration and coordination with individualized meal plans.
Beyond direct medical services, the care model relies on small household groupings, secured doors and colour-coded hallways that lessen confusion and reduce wandering risks. Personal support workers help with bathing, dressing and continence, and visiting physiotherapists design mobility and fall-prevention programs. Families receive regular care conferences and updates, while an onsite social worker organizes support groups and transition planning to keep everyone informed and involved.
Private and companion suites are available, each furnished but allowing personal items. Depending on the apartment selected, residents may have wheelchair-accessible showers, standard bath tubs, air conditioning, ground-floor access and cable or satellite television connections. Common areas include a library, TV lounge, music room with a piano or organ and secure outdoor patios. Not all accommodations contain every feature, so prospective residents should verify specific details during a tour.
Meals are cooked in each household kitchen and served in relaxed dining rooms, with snacks accessible day and night. Anytime dining allows residents to eat on their own schedule, and room service is offered when needed. The culinary staff prepares no-sugar, low-sodium and gluten-free selections, and special dining programs use adaptive tools and cueing to support independence. BBQs, picnics, guest meals and international cuisine theme nights add variety and social engagement.
An active recreation calendar keeps residents involved. Options include projects in the arts and crafts center, art classes, a gardening club that uses raised beds, cooking club sessions and intergenerational programs. Daily offerings range from Montessori-based and sensory programs to reminiscence groups, trivia contests, current events discussions, stretching classes, Tai Chi and the Forever Fit workout series, all under the broader Live Well education program. Entertainment features live music, karaoke, dances, birthday and holiday parties, live dance or theater performances, and movie nights in the theater room, while a game room supports cards and board games for those who prefer quieter pastimes.
