Otterbein Green Hills offers three levels of residential care. Independent living residents maintain a self-directed lifestyle with the reassurance that professional staff are nearby if needed. Assisted living adds help with daily activities such as bathing, dressing, and medication reminders, while still encouraging as much personal autonomy as possible. For individuals with cognitive impairment, the memory care program provides a secure environment, structured routines, and staff trained in dementia support. Short-stay respite care is also available, giving family caregivers temporary relief and allowing guests to benefit from the same professional oversight that full-time residents receive.

Medical oversight is present around the clock. Licensed nurses handle medication administration, coordinate with physicians, and monitor chronic conditions. Therapy services, including physical and occupational therapy, can be arranged on-site, and regular wellness checks help detect changes in residents’ health early. An emergency response system links residents to staff at any hour, and care plans are reviewed and adjusted as needs change.

Accommodation options range from studio apartments to larger one- and two-bedroom layouts. Residences may feature kitchenettes, walk-in showers, individual climate controls, and emergency call systems, but not every unit contains every feature. Weekly housekeeping and linen service are included, and maintenance staff handle repairs.

Residents take meals in a communal dining room where chef-prepared menus aim to meet nutritional guidelines while respecting individual preferences and physician-ordered diets. Options are available at each meal, and snacks can be requested between scheduled dining times. Special dietary accommodations, such as low-sodium or diabetic-friendly menus, are available upon request.

An on-site activity center provides space for social gatherings, fitness classes, and hobby groups.