National Church Residences Mill Run in Hilliard, Ohio, provides specialized assisted living services designed to support the needs of its residents. The facility offers comprehensive medical care for various conditions, including advanced dementia, behavioral issues, and specific diabetic management. Residents benefit from the expertise of a dedicated team that includes registered nurses and licensed practical nurses available on-site. The facility also addresses various support requirements such as meal assistance, wound care, oxygen therapy, and monitoring for individuals prone to wandering or elopement. This level of care ensures that residents receive tailored attention according to their medical and personal needs.

In addition to medical support, National Church Residences Mill Run offers extensive personal care services. The staff is trained to assist residents with activities such as bathing, eating, dressing, and toileting, providing full assistance when necessary. For mobility, various transfer services are available, including support for residents using walkers or wheelchairs, as well as both one-person and two-person transfers, helping residents to maintain their independence while ensuring safety. The facility’s commitment to resident well-being is further highlighted by its focus on individualized care plans and continuous monitoring of health conditions.

Residents enjoy comfortable accommodations at National Church Residences Mill Run, which feature independent temperature controls and kitchenettes to enhance living experiences. It's important to note that not all accommodations include all these features, allowing for personalized options that suit individual preferences. The dining experience is designed to be flexible and accommodating, offering 24-hour dining services along with guest meals and special dietary selections such as vegetarian meals. Social outings are also organized, promoting community engagement while ensuring that nutritional needs are met for all residents.

The facility provides a variety of amenities and services aimed at enriching the residents' lives. These include an activity center for engaging social opportunities and celebrations like birthday parties, as well as wellness programs like yoga and chair yoga. Regular happy hours and live music events contribute to a lively atmosphere. For residents seeking spiritual support, visiting chaplains or priests and a visiting rabbi are available. Additionally, transportation services make it easier for residents to participate in outings and activities. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community garners positive reactions from visitors and those with loved ones residing there, often highlighting the friendly and professional demeanor of the staff, the variety of activities available, and the well-kept grounds. Many appreciate the familial atmosphere among the staff, suggesting a tight-knit team environment. The community's offerings, from salon services to outdoor gardens and patios, contribute to its appeal, ensuring residents have access to both indoor and outdoor activities. Engaging activities such as movies, bingo, and outings to parks and concerts are frequently mentioned, indicating a focus on keeping residents active and social. The quality of care, especially in memory care units, despite being expensive, is recognized as worth the cost due to the personal attention required. Facilities are commended for being clean, pleasant, and newly renovated, with functional and well-laid-out rooms, although in some cases, rooms were noted as not being as spacious.

However, some criticisms include the community's affordability and occasional lack of promptness in communication or service, such as slow responses to emergency calls or doorbells. Specific concerns were raised about the HVAC system and laundry services. The limited visitor policy and restricted access to common areas due to COVID-19 were also points of contention, albeit understood as necessary precautions. It's worth noting that while the cost is occasionally cited as a downside, the sentiment that the quality of care and amenities justifies the expense is a recurring theme. Some reviewers wished for more attentive service during tours, and there were mentions of ongoing renovations affecting the current state of the grounds. Despite these critiques, the prevailing sentiment suggests satisfaction with the community's services, cleanliness, and the caring attitude of its staff.

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