Brookdale Winston-Salem is an assisted-living community that centers its services on helping residents manage daily tasks while maintaining as much independence as possible. Licensed nurses oversee care plans, supervise medication administration, and are available around the clock for health concerns. Care associates assist with bathing, dressing, mobility, and continence needs, and they track each resident’s status so adjustments can be made quickly if conditions change.

Beyond routine assistance, the community offers regular nurse-led wellness checks, coordination with outside physicians, and scheduled transportation to medical appointments. Physical, occupational, and speech therapy can be arranged on site through third-party providers, and an emergency call system links residents to staff at any hour. Fall-prevention programs, monitoring of chronic conditions such as diabetes or hypertension, and help with scheduling lab work or imaging are all part of the standard service package.

Apartments range from studio to one-bedroom layouts, each with a private bath equipped with grab bars and an emergency pull cord. Some units include kitchenettes, individual climate controls, and step-in showers, while others may offer only selected features. Weekly housekeeping, laundry service, basic maintenance, and cable or Wi-Fi are provided. Small pets are generally welcome, and it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents receive three daily meals prepared by the culinary team and served restaurant style in the main dining room, with snacks available between meals. Menus are developed with input from a dietitian to meet therapeutic and restricted diets, and staff provide mealtime assistance for anyone who needs it. A private dining room can be reserved for family visits, and room service is available for short-term illness or recovery. Because not all apartments have kitchenettes, personal cooking options vary by unit.

Residents and their families say:

This community has garnered mixed reviews, with many highlighting its positive aspects while some express concerns. Visitors and family members noted the cleanliness, good maintenance of the facilities, and the engaging activities available to residents, such as bingo and day trips. The size and quality of the rooms received praise, with options ranging from single to double rooms, each described as adequately spacious and well-kept. The community's efforts to create a welcoming environment have not gone unnoticed, with one reviewer impressed by the personable and caring nature of the staff during an assessment for their father. The medical care and availability of medical staff, including 24/7 CNAs and visits from doctors, were also points of commendation, reflecting a commitment to the residents' health and well-being.

However, not all feedback was glowing. Concerns were raised regarding the adequacy of the care provided, particularly in one report of a resident who experienced health issues attributed to neglect. This indicates that while many find the care satisfactory, there may be instances where it falls short of expectations or specific needs. Additionally, the community's setup with communal showers and its limitation in handling residents requiring intensive assistance were noted as drawbacks.

Despite these concerns, the positive remarks about the friendly and engaged staff, cleanliness, and the quality of life offered to residents suggest that many families and visitors see this community as a caring and suitable place for their loved ones. It appears to be especially valued for its environment, activities, and the attention given to residents, even as it faces challenges in meeting the more demanding care needs of some individuals.

AI generated summary of real reviews