Brighton Gardens of Winston-Salem offers two primary levels of care—Assisted Living and Memory Care. Residents who need daily help receive scheduled support while maintaining as much independence as possible, and those living with memory loss benefit from a dedicated program and spaces designed specifically to accommodate their cognitive needs. Medical oversight includes on-site physician availability, routine medication management, and focused diabetes care. The community can also arrange short-term or respite stays for individuals recovering from illness or an injury who require temporary supervision before returning home.

Additional clinical services round out the continuum of care. Hospice coordination is available for residents who decide to remain in the community during end-of-life care. Staff are trained to provide incontinence and ambulatory assistance, and team members help with personal tasks such as bathing, dressing, eating, and toileting when needed. While the Memory Care program provides structured support for memory loss, the community does not list specific dementia sub-conditions that it treats beyond its general memory care services.

Private and semi-private suites are offered, and housekeeping is included to keep living spaces orderly. Floor plans vary, and not every accommodation has the same features, so families should confirm details such as square footage and bathroom configurations during a visit.

Dining is handled on site, with meals prepared to meet nutritional guidelines and accommodate personal dietary needs when possible. Between meals, snacks are available to help residents maintain consistent energy levels and manage blood-sugar requirements if needed.

Common-area Wi-Fi allows residents and guests to stay connected, scheduled transportation helps them reach medical appointments or run errands, and pets are allowed. It’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mix of positive and negative feedback from reviewers. On the positive side, many reviewers appreciated the caring and supportive staff, describing them as respectful and compassionate toward residents and their families. Several reviews highlighted the excellent quality of care provided at the facility, particularly praising the management team and staff for their attention to residents’ needs. The community's clean environment, engaging social activities, and restaurant-style dining with varied meal options have also been noted as positive aspects. Some reviewers mentioned how their loved ones made friends and felt safe and well-cared-for in this environment.

However, not all feedback was positive. One reviewer reported that, despite initial positive impressions, the quality of care and responsiveness of staff declined over time at the facility they experienced. Issues such as delayed response times to care requests and inadequate cleanliness were noted by some reviewers. There were complaints about the dining experience and understaffing, particularly on weekends, which were echoed by others. Additionally, one reviewer expressed dissatisfaction with the billing process, suggesting a need for improvement in this area. Another noted that while the rooms were average, the overall value for the cost was a concern.

In summary, the community was recommended by several families and individuals who had positive experiences, citing the warm and friendly atmosphere, accessible amenities, and quality housing. The facility is noted for catering well to residents with memory care needs and having a responsive approach to individual requirements. However, recurring concerns about staffing, response times, and consistency in quality control highlight areas for potential improvement within the community.

AI generated summary of real reviews