The Cardinal at North Hills operates as a continuing care retirement community, offering a full progression of care that includes independent living, assisted living, memory support, skilled nursing, and rehabilitation services. Residents can move among these levels without leaving the campus, allowing medical oversight to adjust as conditions change. Licensed nurses are available around the clock, and on-site physicians coordinate with area hospitals for acute needs, helping to reduce hospital readmissions. Physical, occupational, and speech therapies are provided in dedicated treatment areas, and the community maintains an emergency call system that connects directly to clinical staff.

Beyond the core care levels, the community supports daily wellness through scheduled health assessments, medication management, and chronic disease monitoring for conditions such as diabetes and heart disease. A pharmacy service simplifies prescription refills, while visiting specialists—such as podiatrists, audiologists, and dermatologists—hold regular clinics. Transportation to outside medical appointments is arranged by staff, and family members receive routine care plan updates. The community also hosts vaccination clinics and health education sessions to keep residents current on preventive care.

Accommodations include studio, one-bedroom, and two-bedroom residences as well as private suites in higher-acuity areas. Features can include step-in showers with grab bars, individually controlled HVAC, kitchenettes with full-size appliances, walk-in closets, and washer-dryer sets, though not every unit contains every feature. Housekeeping, laundry, and maintenance are provided, and small pets are allowed in certain residences. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Meals are served in a main dining room with wait-staff service and in several casual venues for lighter options. Registered dietitians review menus to accommodate low-sodium, diabetic, and other physician-ordered diets. Residents may request room service when recovering from illness or therapy, and a private dining room can be reserved for family events. Snacks and beverages are available throughout the day, and a bistro offers grab-and-go items for those heading to therapy sessions or off-site appointments.