Truewood by Merrill, New Bern offers three distinct levels of care—Assisted Living, Independent Living, and Memory Care—allowing residents to transition smoothly if needs change. A secured community design supports residents who have memory‐related challenges, and on-site medical resources focus heavily on chronic-condition management. Diabetes care oversight is available, and licensed speech therapists visit the community to address swallowing issues or communication goals. Therapy sessions can be scheduled in an on-site therapy room, reducing the need for off-site appointments and keeping medical support close at hand.

Daily personal-care services are delivered with full assistance when needed. Team members can help with bathing, dressing, eating, and toileting, and they provide transfer support for residents who use walkers, wheelchairs, or only require standby supervision. Continuous staffing and controlled access points reinforce resident safety, while regular monitoring ensures care plans stay aligned with physician directives.

Apartments range from studios to larger suites, and not all residences feature every amenity, but options may include private bathrooms, kitchenettes, independent temperature controls, basic furnishings, cable service, and in-unit laundry. Housekeeping and scheduled laundry services are provided, and Independent Living residents can opt for medication-management monitoring, routine housekeeping, laundry, and a monthly meal plan.

Meals are offered in several formats: rotating set menus, made-to-order selections, and in-room dining for those who prefer privacy or need isolation. A private dining room can be reserved for family gatherings. Snacks are stocked throughout the day, and dietary modifications such as pureed meals or vegetarian options are accommodated to meet physician or resident requests.

Residents have access to on-site parking, wheelchair-accessible common areas, a barber and beauty shop, exercise room, movie room, wellness center, high-speed internet, communal gardens, and a library. Regular religious services are held on campus, and special-interest clubs help residents stay socially active. A concierge arranges local transportation, while scheduled shuttles handle medical appointments; public transportation stops are also nearby. Pets are allowed; it’s a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a predominantly positive reception from residents and their families, notably praised for its cleanliness, the friendliness and professionalism of its staff, and a broad selection of activities that cater to varied interests including ice cream socials, holiday-themed events, and more. The inclusivity and warmth of the community are frequently highlighted, along with the appreciation for the diverse amenities that are easily accessible, enhancing the living experience for residents and visitors alike. The community’s approach to care, particularly in its memory care unit, has been commended for being attentive and caring. Furthermore, the availability of convenient services like transportation within a 10-mile radius and companion care packages has significantly contributed to residents' comfort and satisfaction. The array of dining options and commitment to meeting the residents' social and recreational needs through an extensive activities program has also received much appreciation.

However, some areas for improvement include feedback on the food quality and selection, with a few residents finding the meals less satisfactory. Concerns were also raised about the condition and maintenance of the facilities, with one review pointing out issues such as falling apart kitchen cabinets causing injuries and unsatisfactory responses to maintenance requests. Another noted challenge was the transition in management leading to perceived cutbacks in services and quality. While these criticisms were pointed out, they did not overshadow the overall positive feedback about the compassionate care, welcoming atmosphere, and the community’s ability to make residents feel at home and well-cared for, thereby reinforcing recommendations from families for others searching for a comfortable and engaging living environment for their loved ones.

AI generated summary of real reviews