Twelve Oaks in Mount Airy, NC, offers two primary levels of residential care: Assisted Living and Memory Care. Residents managing chronic conditions such as diabetes receive specific medical oversight that includes routine blood glucose checks, medication administration, and diet monitoring. On-site clinical capabilities extend to incontinence management, assistance for ambulatory limitations, and coordination of hospice services when needed, reducing the need for frequent outside appointments.

Ongoing health supervision is built around individualized care plans developed by nursing staff and updated as conditions change. Medication management, regular vital-sign monitoring, and coordination with primary physicians or specialists help maintain continuity of care. Staff are on duty around the clock, enabling prompt response to changes in condition or emergencies, while scheduled wellness assessments provide an additional layer of safety.

Residential accommodations range from private studios to companion suites, some with views of landscaped outdoor areas that residents can access for fresh air and light exercise. The community is pet-friendly, allowing many residents to bring a small companion animal, although not every apartment includes all available features such as direct patio access or enhanced storage space.

Dining services supply three daily meals prepared on site, and snacks are available between meal times. Menus are reviewed for nutritional compliance, with options modified for diabetic, low-sodium, or other physician-directed diets, and staff monitor individual intake to make sure nutritional goals are met.

An activity center serves as the hub for recreational and social programs, offering scheduled games, crafts, and wellness classes designed to maintain cognitive and physical engagement. Transportation to off-site activities, housekeeping, and laundry services are included to support daily living without placing additional responsibilities on residents.