TerraBella Indian Trail in Monroe, NC, offers a range of professional care services tailored to meet the needs of residents requiring both assisted living and memory care. The facility is equipped to provide medical support for various conditions, including wandering, elopement, and behavioral issues. Staffed with qualified medical personnel such as registered nurses and licensed practical nurses, TerraBella ensures access to comprehensive care for advanced dementia conditions. Residents who may require assistance with medication management, wound care, or oxygen therapy will find a supportive environment designed to cater to their specific health requirements.

In addition to the core care services, TerraBella Indian Trail offers extensive support for daily living activities, including assistance with bathing, dressing, toileting, and eating. The facility provides transfer services for residents using walkers, wheelchairs, or those requiring full assistance. Safety features such as background checks, door alarms, and pull cords to alert staff are in place to enhance security for all residents. The dedicated team is prepared to handle a range of medical conditions, ensuring personalized care and attention to each individual's needs.

The accommodations at TerraBella Indian Trail are designed for comfort and convenience. Residents benefit from housekeeping and scheduled laundry services, as well as cable TV and private bathrooms. Many units feature independent temperature controls for personalized comfort, though not all accommodations have the same amenities. The facility prioritizes creating a homely atmosphere while ensuring the practical needs of residents are met.

Dining at TerraBella Indian Trail emphasizes variety and nutritional balance. Residents can enjoy in-room dining, with options such as a set menu, snacks, and special dietary accommodations, including vegetarian, gluten-free, and pureed meal options. There is also a private dining room available for gatherings, and meals can be ordered to meet individual preferences. It is important to note that while dining options are extensive, not all accommodations may have access to every feature.

The amenities and services available at TerraBella Indian Trail contribute to a vibrant community atmosphere. Residents can participate in special interest clubs and utilize the library, as well as enjoy communal gardens and on-site religious services. For entertainment, there is a movie room and internet access, along with a barber and beauty shop for personal grooming needs. The facility is wheelchair accessible and offers resident parking and transportation services for convenience. Pets are allowed, making it a welcoming environment for animal companions, and it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mix of feedback from visitors and family members of residents, highlighting both its strengths and areas for improvement. Many reviewers have praised the community for its cleanliness, well-maintained facilities, and the friendliness of its staff. Families appreciate the prompt response of the staff to residents' needs and the effort to maintain a neat and sanitary environment inside and out. The community's activities, when offered as promised, and the quality of care provided have been recognized as positive aspects. One reviewer noted a satisfactory respite stay for their husband, mentioning good communication and enjoyable daily activities, although a lack of special diets was pointed out.

However, there are noteworthy concerns regarding management and staff turnover, with one reviewer mentioning that only two out of six managers remained over a five-month period, and the community resorting to temporary agency staff to fill gaps. This might be affecting the stability and quality of care. Some families have experienced administrative issues, such as billing problems and difficulties in communicating with the nursing director. There were also instances of unauthorized medical actions and personal belongings being mixed up. Moreover, the lack of follow-through on activity programming and inadequate staffing for residents with higher care needs were pointed out by some residents and their families.

While the community has been commended for its cleanliness, friendly staff, and the safety and care provided to residents, these positive points are overshadowed by management instability, communication issues, and inconsistencies in care and services promised. Despite these challenges, some families have recommended the community for its potential to offer good care, suggesting that prospective residents and their families should closely consider their specific needs and preferences when touring the facility.

AI generated summary of real reviews