Brookdale Monroe Square in Monroe, North Carolina, is an assisted-living community equipped to handle a broad range of health needs. The staff can support residents who wander during the day or night, remain awake overnight, require wound care, oxygen therapy, or special diets, and people living with moderate dementia. Adults under 60 are accepted, and both oral and injectable diabetic regimens are managed on-site. A visiting podiatrist is available for routine foot and ankle care, ensuring residents receive specialized medical attention without leaving the community.

Registered and licensed nurses are on staff, with a nurse on call around the clock. The evening shift is fully awake, and every caregiver has passed a background check. Residents summon help via pull cords, and the building maintains 24-hour staffing and secured, fenced outdoor areas. Full assistance is offered for bathing, dressing, eating, and toileting. Transfer help ranges from standby support to one-person transfers for those using walkers or wheelchairs.

Suites are designed for practicality, offering private bathrooms, independent temperature controls, cable service, housekeeping, and scheduled laundry. Some rooms include all of these features, while others provide a selected subset, so families should verify specific details during a tour.

Meals can follow a set menu or be ordered individually, with snacks available throughout the day. The kitchen honors doctor-ordered diet modifications and manages texture changes, sugar control, and other nutritional requirements to align with each resident’s care plan.

Residents have access to parking, wheelchair-accessible common areas, a barber and beauty shop, an exercise room, a wellness center, internet connectivity, landscaped communal gardens, on-site religious services, and scheduled transportation for errands and appointments. Pets are allowed. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a mix of feedback that highlights both its strengths and areas needing improvement. Many reviewers have praised the community for its clean and welcoming environment, competent and friendly staff, and a wide array of activities designed to engage residents, including outings, exercise programs, and games like bingo and Jenga. The dining experience also received compliments for offering a variety of food options and having clean, spacious areas for meals. The attention to residents' well-being and the personalized care provided, particularly in assisting with medication and maintenance needs, were frequently mentioned positive aspects. The outdoor spaces, including gardens and patios, were appreciated for offering residents the chance to engage in outdoor activities and socialize in a pleasant setting.

However, several reviews raised concerns about aspects of care, particularly within the memory care unit. Some reviewers felt that the staffing levels were inadequate, especially during weekends, which led to residents not receiving the level of attention expected. There were also comments about the facility's cleanliness and maintenance issues that were not promptly addressed, alongside observations that activities promised in the calendar were not always conducted, leading to residents wandering without engagement. Concerns were voiced about the variety and quality of food being subpar and the portion sizes being too small. There were also instances of communication issues between staff and families, as well as a lack of responsiveness to resident needs at times.

Despite these criticisms, the community was often recommended by reviewers based on their overall satisfaction with the care and environment provided. Positive experiences with certain staff members and the range of amenities and activities available contributed to a sense of contentment among some residents and their families. The community's efforts to create a vibrant, caring environment were acknowledged, even as some reviewers expressed hopes for improvements in staffing, communication, and consistency in care quality.

AI generated summary of real reviews