Brookdale Dickinson Avenue offers both Assisted Living and Memory Care, enabling residents to remain on one campus even if care needs change. Services range from short-term respite stays to ongoing support for moderate dementia, all delivered by staff who receive specialized memory-care training. Licensed nurses coordinate diabetes management, wound care, and medication oversight, while on-site physical and occupational therapists use a dedicated therapy room for strength, balance, and mobility work. Regularly scheduled sessions for brain fitness complement daily assistance with bathing, dressing, and toileting, and the community can accommodate residents who use walkers, wheelchairs, or need standby support during transfers.

Around-the-clock clinical oversight is standard: an RN or LPN is on every shift, and a nurse is on site 24 hours a day. Residents have access to 12–16 hours of direct nursing services, hospice coordination, podiatry visits, and incontinence or ambulatory care as needed. A secured courtyard and keypad-controlled entrances help reduce wandering risk for memory-care residents, while a 24-hour security team monitors the building. Housekeeping, laundry, and dry-cleaning services are bundled into the care program, ensuring clothing and linens stay clean without resident effort.

Apartments are designed for practicality, with emergency call systems and private climate controls standard. Select units include a kitchenette for light meal preparation, though not every accommodation has this feature, so prospective residents should verify availability during a tour. Routine housekeeping keeps rooms tidy, and maintenance handles repairs, allowing residents to focus on rehabilitation and social activities rather than household chores.

Daily dining follows a set menu prepared on site, with staff able to modify textures, portion sizes, or ingredients to meet physician-ordered diets, including carbohydrate-controlled plans for diabetes. Team members provide full assistance at mealtimes for those who need help cutting food, cueing, or direct hand-over-hand support, ensuring nutritional goals are met even for residents with advanced cognitive or physical limitations.

Additional amenities include resident parking, a barber and beauty shop, campus-wide internet access, and a library for quiet reading or computer use. Outdoor time is encouraged in the communal gardens or screened lanai, while an emergency response device in each room links directly to on-site staff. A therapy room supports individual or group rehabilitation sessions, and keypad entry and a 24-hour security system add another layer of safety for residents and visitors alike.

Residents and their families say:

This community has received mixed but generally positive feedback from visitors and residents' families, reflecting well on its facilities, staff, and level of care, though it also faces significant criticism in specific areas. Many reviewers praised the community's clean and well-maintained environment, the friendly and dedicated staff, and a variety of activities aimed at keeping residents engaged and entertained. The grounds and communal areas were frequently mentioned as being lovely and inviting, contributing to an overall pleasant atmosphere. Additionally, the dining experience was highlighted positively in several cases, with mentions of the quality of food and the well-kept dining area. The community's effort to maintain a family-oriented, home-like environment and its dedication to providing quality care were consistently recognized and appreciated.

However, concerns were raised regarding the level of personalized care and attention, especially for residents with more demanding care needs, such as those suffering from dementia. The adequacy of staffing levels came into question in a few reviews, where families felt their loved ones were not receiving the timely or adequate assistance they required, leading to situations where needs for help went unmet for long periods. These issues of care and oversight were significant for some families, leading to decisions to remove their loved ones from the community. Additionally, there were frustrations expressed about the community's handling of billing and fees, with some reviewers feeling misled about costs and services provided. There were also specific grievances about the management's alleged prioritization of profit over resident well-being and care quality.

The positive aspects of this community, such as its engaging activities, dedicated staff, and clean, welcoming environment, offer a strong foundation for a good quality of life for its residents. However, the criticisms regarding care levels, staffing, and administrative issues highlight areas that potential residents and their families should consider and discuss with the community's management before making a decision. Ensuring that individual care needs can be adequately met and that there is clear, honest communication regarding services and costs are crucial steps for those considering this community for themselves or their loved ones.

AI generated summary of real reviews