Brookdale Northwest Greensboro offers assisted living as its primary level of care and is also prepared to support residents living with moderate dementia. Diabetes management, medication oversight, on-site physician visits, a therapy room, and scheduled sessions with a speech therapist are available. Residents who need short-term respite stays can be accommodated, and hospice services can be integrated when required. Physical, occupational, and ambulatory therapies are delivered on site, allowing many residents to remain in familiar surroundings while receiving necessary treatments.

Care is backed by a registered nurse or licensed practical nurse on staff and a nurse on site 24 hours a day. The community maintains round-the-clock security personnel. Full assistance is offered with bathing, dressing, eating, and toileting, and the team can help with transfers whether a resident uses a walker, wheelchair, or only requires standby supervision. Incontinence management, podiatry visits, memory care programming, and routine laundry services are also part of the daily support structure.

Accommodations range from studio and efficiency apartments to larger layouts, all kept comfortable with central air conditioning. Some units include wall-to-wall carpeting, in-unit washers and dryers, flat-screen TVs, or wheelchair-accessible showers, while others provide porch access or proximity to landscaped grounds and outdoor walking paths. Wi-Fi, cable or satellite TV, housekeeping, surface parking, and postal services are available, but not every apartment has each feature. The community is pet-friendly, and cats are specifically allowed.

Meals follow a set menu, and the culinary staff can modify recipes for physician-ordered diets such as low-sugar, low-sodium, or mechanically altered textures. Residents dine in a common area and can request tray service during illness or recovery. Staff members monitor nutritional intake for those who need assistance or reminders, and therapeutic snacks are available between meals for residents managing diabetes or other conditions.

Residents have access to surface parking, a barber and beauty shop, internet access, communal gardens, a 24-hour security system, an on-site pharmacy, postal services, an arts and crafts studio, a therapy room, and a reservable community room.