Residents and their families say:

This community is praised for its warm and inclusive atmosphere, with reviewers highlighting the staff's dedication and trustworthiness. Many reviewers expressed that the community feels like a home rather than just a care facility, noting that residents and their family members are treated with exceptional care and respect. The cleanliness of the place and the variety of activities available to residents are frequently mentioned positive aspects. Activities such as visits from zoo animals, trips to museums, and live music performances contribute to a vibrant community life. The quality and variety of food also receive compliments, with specific mentions of the effort made to spoil the residents.

However, some concerns were noted by a few reviewers. The most significant criticism relates to challenges with staffing, particularly around the coordination of transportation services due to limited availability and staffing levels. One specific complaint involved an incident where a new resident was not properly cared for upon their initial arrival, highlighting issues with communication among the staff and the need for better responsiveness to residents' needs. Despite these critiques, the community's effort to resolve issues, such as reassessing care levels and refunding charges where appropriate, was positively acknowledged.

In summary, the strengths of this community lie in its caring staff, cleanliness, food quality, and engaging activities that bring joy and satisfaction to its residents and their families. The few criticisms suggest areas for improvement in communication, staff coordination, and attentiveness to ensure that all residents receive the care and attention they deserve. Despite these issues, the community's overall environment and commitment to its residents are highly regarded, making it a recommended option for those seeking a supportive and engaging place for their loved ones.