The Pines on Carmel Senior Living in Charlotte, NC, offers specialized care for residents requiring assisted living and memory care. The facility is well-equipped to support individuals with advanced dementia conditions, providing medical assistance for special diets and diabetic care, including insulin injections. With registered nurses (RN) and licensed practical nurses (LPN) on staff, along with a 24-hour nurse on call, residents receive continuous medical oversight. The staff is trained to handle various needs, including full assistance with bathing, eating, dressing, and toileting. The community is secured and designed specifically to accommodate memory loss, featuring systems like Wander Guard to ensure safety.

In addition to comprehensive medical support, The Pines on Carmel provides a range of care features designed to enhance the quality of life for its residents. On-site medical services include nursing care for 12 to 16 hours a day, medication management, and incontinence care. For those in the memory care program, specially designed activities and mental wellness programs are available. Residents have access to clubs and communities, as well as religious services that cater to spiritual needs. The facility also offers laundry, dry cleaning, and a barber/beauty salon for convenience and personal care.

Accommodations at The Pines on Carmel are varied to meet resident needs, featuring cable access and scheduled laundry services as well as housekeeping support. While not all accommodations may include every feature, residents can expect a comfortable living environment that promotes their overall well-being. The facility offers a set menu with options for snacks, along with the ability to request food on order and accommodate dietary modifications. This ensures that residents receive proper nutrition tailored to their individual health requirements.

The community provides additional amenities and services aimed at enhancing the living experience for residents. High-speed internet access is available, and the facility is wheelchair accessible to promote mobility. A barber/beauty shop on-site caters to residents looking for grooming services, while various special interest clubs encourage socialization and engagement. Transportation options include a shuttle service that accommodates medical appointments. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received high praise for its attentive and caring staff. Many reviewers were impressed by the overall atmosphere and the genuine concern the staff shows to the residents. One reviewer noted a smooth transition for their family member into memory care, a process that was managed with exceptional communication and patience. In particular, Jamarcus, the Community Resource Director, was frequently highlighted for his dedication and personable nature, going above and beyond to support families and residents alike. The food service and maintenance teams were also acknowledged for their kindness and contribution to the welcoming environment.

Reviewers appreciated the quality of care their loved ones received, emphasizing the compassionate and respectful treatment by the staff. The facility is described as clean and well-maintained, offering a range of amenities and activities despite some logistical challenges, like needing more shading for outdoor meals. The staff's responsiveness, from activities coordination by Ashley to healthcare oversight by Leah, was recognized as contributing to residents' wellbeing. While primarily positive, some mention about the need for "staff reinforcement" hints at areas for improvement shared in the reviews.

On the other hand, a few visitors found the facility to be less impressive compared to others they visited, noting that activities seemed lacking, and the appearance of the building was dated. A community tour might not have left a strong impression on some due to COVID restrictions, which impacted the ability to fully explore the facility. However, the staff's friendliness and helpfulness were consistently highlighted across reviews, making the community a recommended choice for families looking for senior living solutions.

AI generated summary of real reviews