The Pines on Carmel Senior Living in Charlotte, NC, offers specialized care for residents requiring assisted living and memory care. The facility is well-equipped to support individuals with advanced dementia conditions, providing medical assistance for special diets and diabetic care, including insulin injections. With registered nurses (RN) and licensed practical nurses (LPN) on staff, along with a 24-hour nurse on call, residents receive continuous medical oversight. The staff is trained to handle various needs, including full assistance with bathing, eating, dressing, and toileting. The community is secured and designed specifically to accommodate memory loss, featuring systems like Wander Guard to ensure safety.

In addition to comprehensive medical support, The Pines on Carmel provides a range of care features designed to enhance the quality of life for its residents. On-site medical services include nursing care for 12 to 16 hours a day, medication management, and incontinence care. For those in the memory care program, specially designed activities and mental wellness programs are available. Residents have access to clubs and communities, as well as religious services that cater to spiritual needs. The facility also offers laundry, dry cleaning, and a barber/beauty salon for convenience and personal care.

Accommodations at The Pines on Carmel are varied to meet resident needs, featuring cable access and scheduled laundry services as well as housekeeping support. While not all accommodations may include every feature, residents can expect a comfortable living environment that promotes their overall well-being. The facility offers a set menu with options for snacks, along with the ability to request food on order and accommodate dietary modifications. This ensures that residents receive proper nutrition tailored to their individual health requirements.

The community provides additional amenities and services aimed at enhancing the living experience for residents. High-speed internet access is available, and the facility is wheelchair accessible to promote mobility. A barber/beauty shop on-site caters to residents looking for grooming services, while various special interest clubs encourage socialization and engagement. Transportation options include a shuttle service that accommodates medical appointments. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

The Pines on Carmel received positive reviews for its open and airy layout, with many windows and outdoor spaces. Several reviewers commented on the different sizes of apartments available to residents. Moreover, the staff were described as helpful, informative, and pleasant to interact with, and the facility was praised for being clean, well-kept, and up-to-date. Several reviews also highlighted the community's on-staff physical and occupational therapists and an array of social events that included family members. One reviewer appreciated that the facility assisted them in the wake of a family member's passing.

Many reviewers also noted that the facility was well-managed with responsive communication from the staff. The food and dining services were widely appreciated for providing three meals a day with various choices for the residents. It was noted that the facility was able to accommodate residents' needs with features like on-site memory care. Some reviewers mentioned their satisfaction with the facility's location and neighborhood, highlighting that it was a safe environment for residents. Another positive point was the warmth and thoughtfulness of the staff and residents, giving it a homely and close-knit community atmosphere. Additionally, at least a couple of reviewers were happy with the financial arrangement, such as the facility's acceptance of Medicaid.

Regarding the Charlotte Square facility, reviewers praised its neatness, cleanliness, and home-like atmosphere. Staff members were complimented for their friendliness and professionalism. Some users noted that the memory care unit there stood out, with its atrium-like setting that allowed for plenty of natural sunlight. The respect that the staff showed to residents, treating them with dignity and promoting their independence, was appreciated by visitors. The facility's outdoor areas, manicured grounds, and array of resident activities contributed to its pleasant ambiance. Furthermore, Charlotte Square was said to offer a helpful and cooperative admission process for residents who were initially resistant to moving into assisted living.

AI generated summary of real reviews