The Cypress of Charlotte delivers three primary levels of care—Independent Living, Assisted Living, and Memory Care—allowing residents to move between services as their needs change without leaving the community. Each care level is supported by staff trained to address the daily living, safety, and cognitive requirements specific to that setting, ensuring that residents receive only the assistance they need while maintaining maximum independence.

Medical support is structured to cover both routine and specialized needs. Diabetes management and respite care are available, with licensed nurses overseeing clinical protocols. On-site services include speech therapy, occupational therapy, wound care, ambulatory support, and incontinence management, helping residents avoid outside appointments whenever possible. Laundry and dry-cleaning services are integrated into personal care plans, and the Memory Care program features dedicated staff trained in dementia-specific techniques.

Residences vary in size and layout but typically feature access to landscaped outdoor areas and regular housekeeping. Some floor plans may include private patios or enhanced storage, while others provide more compact living arrangements; not every accommodation contains every feature.

Dining is handled through a meal plan that supplies three nutritionally balanced meals each day, served in shared dining rooms or delivered to apartments when needed. Menus are reviewed by dietary staff to align with physician-directed guidelines, including accommodations for diabetic or low-sodium requirements.

Residents have access to an activity center, organized clubs and social communities, structured health and wellness programs, and a library and computer lounge for quiet reading or online tasks. These amenities are designed to support engagement, learning, and physical fitness without residents having to leave the campus.

Residents and their families say:

This community has garnered a lot of positive feedback from residents and their families, highlighting the excellent living conditions, impeccable service, a wide array of activities, and gourmet dining experiences. Many reviewers have praised the beautiful and spacious villas and cottages, the safe and secure gated community, and the immaculately maintained grounds that include lovely pathways and a lake, ideal for afternoon strolls. The staff has been commended repeatedly for being friendly, supportive, understanding, and responsive to residents' needs, often going above and beyond to ensure satisfaction. The variety of exercise opportunities, the pool, and the engaging social environment are appreciated, with one reviewer likening their experience to living on a cruise due to the high level of service and abundance of activities.

However, some concerns have been noted alongside the accolades. One point of contention for a few is the absence of an assisted living area within the community, which presents challenges for those needing more help than what is available in their current living situations but not as much as provided in the Stewart center for more severe disability cases. Additionally, there's mention of the Stewart center experiencing a shortage of rooms, leading to residents doubling up. Despite these concerns, the positive aspects of diverse resident backgrounds, a plethora of activities and road trips, and the overall quality of life offered at this community shine through in most reviews. A few reviewers have expressed dissatisfaction with the responsiveness and focus of the administrative and managerial staff, especially within the health center, and a notable upfront fee was mentioned, which might be a barrier for some potential residents or family members considering this community for care or residency.

AI generated summary of real reviews