Brompton Heights, located in Williamsville, NY, offers a comprehensive range of care services to suit the needs of its residents. The facility specializes in assisted living, continuing care retirement communities, memory care, and senior living. Medical support is robust, addressing various conditions including wandering, elopement, behavioral issues, and advanced dementia. On-site healthcare includes a registered nurse (RN) and licensed practical nurse (LPN) available around the clock, ensuring that specialized care such as wound care, oxygen management, and assistance with dietary needs is readily accessible. The facility also caters to younger residents and those with specific health requirements, providing tailored medical support for diabetics and individuals needing assistance throughout the night.

In addition to its skilled nursing staff, Brompton Heights features a suite of services aimed at enhancing the wellbeing of its residents. Full assistance is available for daily activities such as bathing, eating, dressing, and toileting, ensuring that all levels of independence are respected and managed. Transfer services are available for residents using walkers or wheelchairs, whether they require standby supervision, one or two-person transfers, or full assistance with a Hoyer lift. The facility also has a range of security measures in place, including 24-hour staff availability, door alarms, and a fenced rear area, adding an additional layer of safety for residents with special needs.

Accommodations at Brompton Heights are designed for comfort and accessibility, featuring cable television, private bathrooms, and independent temperature controls in most units. Residents will find that their rooms can be personalized with decorations, and housekeeping and scheduled laundry services help maintain an optimal living environment. While each unit has its own set of features, residents can enjoy kitchenettes in their spaces, facilitating a degree of independence in meal preparation. Independent living residents can take advantage of additional services, such as scheduled housekeeping and laundry, along with medication management monitoring, providing peace of mind for both residents and families.

The facility boasts a variety of amenities that contribute to a comprehensive living experience. Residents can enjoy a movie room, internet access, and communal gardens. Accessibility is a priority, with wheelchair access throughout the facility and parking available for residents. There is a barber and beauty shop on-site, as well as a library for those who enjoy reading. Religious services are offered within the community, and public transportation is conveniently nearby, along with shuttle services specifically for medical appointments. Pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered mixed reviews from visitors and relatives of residents, though it boasts several commendable features such as its large size, high ceilings, and a welcoming atmosphere created by accommodating staff members. Respondents appreciated the range of amenities offered, including a theater, ice cream parlor, and the provision of skilled nursing facilities, which some found especially beneficial. Furthermore, the community’s dedication to providing a wide array of engaging activities such as trivia, crafts, exercise sessions, and special events like a Cinco de Mayo Party was highlighted positively. Dining experiences also received praise, with the quality of food and the friendly assistance of the staff being notable highlights.

However, some concerns were raised regarding the living arrangements and the overall atmosphere. A repeated issue was the lack of apartment-style living options, with the available accommodations described by some as more akin to a nursing home, lacking separate kitchens and living areas. This aspect detracted from the community’s appeal to some prospective residents. Additionally, feedback pointed towards areas needing improvement, such as the need for better knowledge and record-keeping of patients' needs, a responsive and efficient administrative staff, and the cleanliness and size of the rooms. Some reviewers also noted a disconnect between the care promised and the care delivered, particularly in the handling of residents with specific needs such as those requiring enhanced assistance or memory care.

Despite these areas of concern, many reviewers shared touching anecdotes of staff compassion and effective responsiveness that positively impacted their or their loved ones’ stay. They highlighted how certain nurses and aides went above and beyond in their care, showing genuine respect and understanding, which made residents feel valued and well-cared for. This sense of a caring and passionate community staff, along with well-received changes in management, encouraged some families to view this community as a fitting place for their loved ones. Nonetheless, prospective residents and their families are encouraged to consider both the widely praised aspects and the critiqued elements of this community to make an informed choice that best suits their needs and expectations.

AI generated summary of real reviews