Sunrise of Staten Island provides both Assisted Living and Memory Care, concentrating on the medical oversight needed for residents who wander, are at risk for elopement, or are living with advanced dementia. The team manages wound care, oxygen therapy, and special diets, and can accommodate residents younger than 60. Diabetic support covers oral medications, injections, and sliding-scale insulin, ensuring blood-sugar checks and medication adjustments happen on schedule.

Clinical coverage is reinforced by an RN or LPN on site, a nurse on call around the clock, and caregivers who remain awake during the night shift. All employees undergo background checks, and the building is monitored by 24-hour security, WanderGuard technology, pull-cord alerts, and personal emergency response systems that link residents to staff in seconds. Podiatry is available on site, and the community accepts residents with psychiatric diagnoses. Caregivers provide full assistance with bathing, dressing, and toileting, while offering some help with meals; transfer support ranges from standby assistance to two-person lifts and accommodates walkers and wheelchairs.

Apartments can include a private bathroom, kitchenette, furnishings, individual climate control, cable service, and the option to repaint or decorate, with weekly housekeeping included. Not every unit contains every listed feature, so it is best to confirm availability during a tour.

Meals follow an on-order approach that lets residents choose each plate at point of service, and snacks are stocked throughout the day. Therapeutic menus align with physician-ordered restrictions such as low-sugar, heart-healthy, or texture-modified diets, matching the facility’s broader medical nutrition program.

Residents have access to on-site parking, outdoor smoking areas, wheelchair-accessible common spaces, and scheduled transportation for errands and appointments. The community supports pet ownership—it's a good idea to check with the community during your visit to see if your pet will be allowed. Other conveniences include a barber and beauty shop, exercise room, movie room, wellness center, internet access, communal gardens, on-site religious services, concierge desk, and a library.

Residents and their families say:

This community has received a wide range of feedback regarding its services and environment. Several reviewers have expressed their satisfaction with the community, noting the caring and professional staff who work hard to ensure the residents are content and well-cared for. Many residents and their families appreciate the facility's cleanliness, modernity, and the array of activities designed to keep everyone engaged. Reviewers have highlighted the welcoming and supportive atmosphere, which provides peace of mind for families. Some have also noted the community’s willingness to accommodate special dietary needs and provide an extensive and varied menu.

Conversely, there have been some concerns raised, particularly about communication issues and the behavior of a few staff members. A recurring issue mentioned in multiple reviews is the challenge of reaching staff by phone, with some reviewers describing instances where calls went unanswered for extended periods. This has caused distress to family members attempting to reach their loved ones. One reviewer also noted that while certain staff are exemplary, the presence of a few individuals who lack empathy or professionalism has brought the experience down.

Despite these issues, many families still recommend the community, highlighting the majority of the staff who do their best to foster a comforting environment. The efforts made to personalize care and ensure residents feel respected and valued are appreciated, although some believe there is room for improvement in responsiveness and communication. The positive aspects of the facility, including the caring nature of most staff, the range of activities, and the emphasis on cleanliness and safety, remain strong points in favor of selecting this community for loved ones.

AI generated summary of real reviews