The Hearth at Greenpoint in Liverpool, NY, offers a comprehensive range of care types tailored to meet the needs of its residents. With options for assisted living, independent living, and specialized support for advanced dementia conditions, the facility ensures that every individual receives the appropriate level of care. The skilled nursing staff, which includes RNs and LPNs, is always on hand to provide on-site medical services that cover a wide array of needs such as incontinence care, diabetes management, and medication management. Additionally, the facility has robust memory care programs, along with ambulatory care services that cater to the physical well-being of the residents.

Beyond medical support, The Hearth at Greenpoint provides an extensive array of services to ensure comfort and dignity for all residents. These include full assistance with bathing, eating, dressing, and toileting, as well as transfer services involving a walker or one-person transfer assistance. The fitness programs offered promote physical activity and overall wellness. Residents may also take advantage of amenities such as a barber and beauty salon, which contribute to their overall quality of life.

Accommodations at The Hearth at Greenpoint are designed to ensure comfort and convenience, featuring private bathrooms and kitchenettes, as well as cable service and housekeeping. However, not all accommodations are equipped with all these features. For those in independent living, medication management monitoring, housekeeping, and laundry services are available to facilitate daily living. This approach allows residents to maintain their independence while still having access to essential services tailored to their needs.

The facility also promotes a sense of community through various amenities and services such as resident parking and transportation options, making it easier for residents to engage with the world outside the facility. Additionally, The Hearth at Greenpoint allows pets, fostering a homelike atmosphere for animal lovers. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered appreciation from various reviewers for its friendly and accommodating staff, cleanliness, and the family environment they have managed to create. Many reviewers highlighted the family-like atmosphere, the professionalism, and the grace of the staff, underscoring a consistently positive experience. The community offers a range of apartment sizes, with some reviewers particularly pleased with the availability of larger apartments, including two-bedroom options with full kitchens, which appeared to be a unique offering compared to other communities. Additionally, the food quality received commendations, with residents having the option to order alternatives like hamburgers if they were not satisfied with the day's menu, thereby ensuring resident satisfaction with meals. The availability of transportation services for doctors' appointments and the range of activities, including exercise groups and social events, were also positively noted, contributing to a vibrant community life.

However, some negative feedback was mentioned across multiple reviews, particularly regarding the administration and certain operational aspects, like the procedure for getting help and an incident of inadequate follow-up with insurance. These criticisms, however, seemed to be outweighed by the positive experiences related to the staff's friendliness, the quality of care, and the overall sense of community. Some reviewers did express a desire for a broader range of activities, particularly for more physically active residents, and there were mentions of challenges related to dietary restrictions. While the size of the community and its apartments were generally seen as positive, some found the large size overwhelming, and a few noted that the adjustment period for new residents could be improved with more welcoming measures. Despite these criticisms, many reviewers expressed satisfaction with their decision to choose this community, appreciating its location, cleanliness, the care provided by the staff, and the ability to maintain a comfortable and independent lifestyle while having access to necessary services.

AI generated summary of real reviews