Atria Hertlin Place in Lake Ronkonkoma, NY, offers a range of care types designed to meet the unique needs of its residents, focusing primarily on independent living and senior living. Medical support is available for a variety of conditions, including advanced dementia, elopement risks, behavioral issues, and specific needs for diabetics, whether they require oral medications or injections. The facility maintains a trained staff including Registered Nurses and Licensed Practical Nurses who are equipped to handle complex care requirements such as wound care and specialized diets. Around-the-clock support is ensured with additional services like bathing, dressing, and toileting assistance for residents who need full support.

In addition to its primary care services, Atria Hertlin Place features comprehensive medical support systems, with security measures including a fenced rear area and door alarms for enhanced safety. Staffing includes an activity director to promote engagement and well-being. The facility also provides transportation options and a variety of transfer assistance services, ensuring that residents maintain mobility and access to care. For those in independent living, the community monitors medication management and offers laundry services, ensuring that residents' daily living needs are met alongside their healthcare.

The accommodations at Atria Hertlin Place are designed to provide comfort and convenience, including private bathrooms, kitchenettes, and independent temperature controls. While residents can personalize their living spaces through decoration, not all rooms possess the same features. Housekeeping is provided to maintain cleanliness, while residents can enjoy cable TV for entertainment. Dining options are diverse, with a set menu that caters to various dietary needs including vegetarian and gluten-free selections. The facility also offers special food options such as pureed meals and thickened liquids, ensuring nutritional needs are met, along with the availability of snacks and on-order food service.

Residents benefit from a range of amenities that support a vibrant lifestyle. Options include communal gardens for relaxation, an on-site library for reading, and various exercise facilities to promote wellness. Additional services such as a concierge, internet access, and a movie room provide residents ample opportunities to engage in social and recreational activities. A barber/beauty shop ensures residents can maintain their personal grooming, and designated parking and animal-friendly policies are in place, although it is advisable to verify pet allowances during visits. The facility is wheelchair accessible and permits smoking in designated outdoor areas, with public transportation options close by for added convenience.

Residents and their families say:

This community garners considerable praise for its beautiful setting, engaging activities, and attentive staff, creating an environment that feels close to home for many residents and their families. The well-maintained grounds, spacious and clean apartments, and a variety of daily activities are frequently highlighted as notable strengths. The staff's kindness and dedication are often mentioned, providing residents and their loved ones with peace of mind about the care and attention received. The community's ability to provide a secure, independent living environment while offering the necessary support for residents who may need more assistance is particularly appreciated. The trial period option and the introduction of Atria Home Care are also seen as positive steps towards ensuring the needs of residents are met more personally and effectively.

However, several reviews point out areas for improvement, particularly regarding the quality and variety of food, with some noting it has deteriorated over time or does not meet the expectations for such a facility. Others express concerns about the high cost of living in the community, with price increases and the value for money being questioned, especially when considering the overall services including meal quality and apartment maintenance. Housekeeping and maintenance issues, although they are being addressed through hiring external services, are mentioned as concerns that detract from the otherwise positive living experience. Despite these criticisms, many have had positive experiences interacting with staff members and appreciate the efforts to resolve any issues that arise, highlighting a caring and responsive community environment.

In summary, while the community shines with its beautiful setting, engaging activities, and caring staff, creating a home-like atmosphere that many residents and their families cherish, it faces challenges with food quality, cost, and some aspects of housekeeping and maintenance. These points, though significant, do not overshadow the many positive experiences and the sense of community and security it offers to its residents, making it a valued option for senior living.

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