The W Senior Living at Goshen is licensed as a Residential Care Home, giving residents the structure of 24-hour oversight while still preserving a homelike setting. Clinical supports include oxygen management and comprehensive diabetic care for those on either oral medications or insulin injections. The staff is also trained to assist residents living with mild dementia, ensuring consistent routines and monitoring. A visiting podiatrist provides on-site foot care, reducing the need for outside appointments and helping residents keep up with regular assessments.

Staff members undergo background checks, and an awake night shift remains on duty to respond to needs around the clock. Each apartment is equipped with a pull-cord alert system that connects directly to staff, and an activity director schedules daily programs to encourage engagement and socialization. Personal-care assistance is available for bathing and dressing when residents need some hands-on help, while eating and toileting support are geared for individuals who can manage these tasks independently. Mobility needs are met for those who use a walker, with staff able to cue and steady residents during transfers.

Accommodation options vary; some suites include a private bathroom, a kitchenette, independent temperature controls, cable service, and basic furnishings. Residents may paint or decorate their rooms to suit personal taste, though not every unit offers every listed feature. The goal is to match room features to individual preferences and budget.

Meals are served on a set menu designed to meet general nutritional guidelines, and the kitchen can adjust recipes for physician-ordered diet modifications or management plans. Between scheduled meals, snacks are available so residents can maintain stable blood sugar levels and overall comfort without leaving the community.

Residents have access to on-site parking, a barber and beauty shop, a movie room, internet connectivity, communal gardens, and regular religious services held within the building. Transportation is provided for medical appointments and local errands, helping residents stay connected to the wider Goshen area.