Residents and their families say:

Arbor Terrace Shrewsbury received numerous positive reviews, with many reviewers highlighting the exceptional experience they had with the facility. The venue's cleanliness, especially in public areas, was commended. The staff at Arbor Terrace was praised for their friendliness, helpfulness, and caring attitudes towards residents. The nursing team was noted as especially patient and attentive. Several reviewers noted that they received excellent care, with one family member stating that their father received both plentiful activities and accommodation with his dining choices.

Residents and their families found the rooms to be spacious and the facility itself as beautiful and well-maintained. The dining area was appreciated for the variety and quality of meals offered. Multiple reviewers specifically mentioned the facility's engagement in activities, with one noting that such events looked appealing and engaged other residents. The facility’s location was also found to be convenient, near the GSP, Red Bank, and plenty of shopping options. Various reviewers also admired the lovely, relaxing landscaped flower gardens, filled with common spaces to visit and relax.

In addition, the management team, including the Executive Director, was lauded for their dedication and care. The dining, engagement, nursing, maintenance, and financial teams were all particularly praised. Visitors also found the tours informative, with one person describing it as 'welcoming.' The facility's efficient communication and the caring, knowledgeable staff were frequently mentioned as key factors that added to the positive experience.