Residents and their families say:

This community receives high praise for its nurturing environment, dedicated staff, and effective management. Many reviewers have expressed their gratitude for the compassionate care and personal attention provided by the staff, often describing them as family-like in their interactions with residents. Reviewers appreciate the clean and well-maintained facilities, along with the variety of activities that keep residents engaged and socially active. The atmosphere is often described as homey and comfortable, with staff making significant efforts to help residents transition smoothly and feel at home.

Several reviews highlight the responsiveness of the staff in addressing concerns and providing a high level of communication with families, which brings peace of mind to relatives about their loved ones' well-being. Activities and special events like the Mother’s Day brunch and holiday gatherings are frequently mentioned as adding to the positive environment. The leadership team, including directors and managers, is consistently praised for its accessibility, support, and efforts to ensure the safety and happiness of residents, particularly during the challenges of the COVID-19 pandemic.

On the downside, some reviewers brought up issues with understaffing, especially during the pandemic, and one noted that the head nurse did not seem qualified to handle residents with aggression issues. A few reviews also expressed concerns about fluctuating rates based on levels of care. However, these were less frequently mentioned and did not detract significantly from the positive feedback that dominated the reviews. Most families feel reassured knowing that their loved ones are in a caring, supportive community where their needs are met and their dignity is maintained.