Residents and their families say:

The Poet's Walk Henderson has received largely positive reviews from users, who especially praise the spacious rooms, friendly staff, and high levels of cleanliness. One reviewer mentioned that their mother is a resident at the facility and said their experience has been great so far. Another reviewer who has their sister residing at the facility stresses the friendliness of the staff there, the cleanliness of the grounds, and a wide array of activities available for residents. They also appreciated the fact that the facility respects their preferences, like offering them large rooms for their personal furniture and assuring of no shared room if the resident is not comfortable with it.

Users also noted their satisfaction with how engaged the community is at the facility with constant activities. Despite the challenges that arise, the staff maintains a positive attitude and is continuously working to give the best care possible. Reviewers also noted that the facility being dedicated only to memory care helped a lot in dealing with dementia. Another user expressed a great amount of gratitude towards the staff for taking great care of their loved one. They remarked that the community is very professional and the staff is always pleasant and caring. The staff's genuine compassion and professionalism was appreciated by many other respondents as well with some mentioning an ability to establish a good relationships was key to the good experience.

The facility was well-received for its clean and spacious rooms, solid communication, and good staff-to-resident ratio. The rooms were noted to be well equipped for handicap residents as well, with motion sensors and other useful amenities. One reviewer noted that the food was also quite good, and meal times were flexible. Numerous reviewers also mentioned that the staff were eager to help, positive, and were interested in what is best for the residents. The cleanliness of the place was highlighted along with the accommodation of special requests such as specific dietary needs. Personal experiences shared state that the experience at the facility helps to put families at ease about the welfare of their loved ones.

The facility’s carefully implemented measures during COVID-19 were praised, with one reviewer pointing out how well-organized everything is, as the management would sanitize any deliveries before sending it into the building. The firm prioritization of residents’ safety, especially during these testing times, was highly appreciated. Despite the higher cost, some users felt that the care provided was worth it. The facility offering memory care was a positive aspect that many reviewers discussed, with the setup allowing residents to stay busy with varied activities and programs. Some also complimented the community’s handling of resident treatment, making recommendations to others based on these experiences.