Hillcrest Country Estates–Cottages operates as both a Residential Care Home and a Memory Care community, with programming designed to serve residents who wander during the day or night, exhibit exit-seeking behaviors, or live with advanced dementia. The medical team manages wound care, oxygen therapy, special diets, and all levels of diabetic treatment, including oral medications, insulin injections, and sliding-scale dosing. Care plans are individualized, and the community is equipped to monitor residents who stay up all night so that sleep or safety concerns are promptly addressed.

A licensed nurse is on site around the clock, with an additional nurse on call, and every employee has passed a background check. Night staff remain awake, doors are alarmed, WanderGuard technology is in place, and each suite has a pull-cord alert system. Full assistance is available for bathing, dressing, eating, and toileting, and staff are trained to handle walkers, wheelchairs, stand-by support, one- or two-person transfers, Hoyer-lift transfers, and bed-bound care. On-site podiatry visits reduce the need for outside appointments, and an activity director coordinates daily engagement that supports cognitive and physical health.

Residences vary, but many include a private bathroom, basic furnishings, independent temperature controls, cable hookup, and the option to paint or decorate the space; prospective residents should confirm which features are included in a specific cottage. Each unit is designed to allow staff quick access while still giving residents as much privacy as their care plan permits.

Dining services provide three daily meals with a set menu, plus an on-order option for residents who prefer something different. Snacks are available throughout the day, and the culinary team works with nursing staff to deliver texture modifications, carbohydrate-controlled meals, low-sodium dishes, and other physician-ordered diet plans.

Community amenities include wheelchair-accessible common areas, a barber and beauty shop, an exercise room, a movie room, a wellness center, and campus-wide internet access. On-site religious services are scheduled regularly, and transportation can be arranged for medical appointments and community outings.