Sunterra Springs Springfield is licensed as a skilled nursing facility, so its primary service line centers on round-the-clock medical and custodial care. Registered nurses, licensed practical nurses, and certified nursing assistants are on duty 24 hours a day to carry out physician orders, monitor vital signs, administer medications, manage IV therapy, and handle complex wound care. The team is equipped to support residents recovering from surgery, illness, or injury, and the building is Medicare-certified for short-term rehabilitation as well as long-term care. A medical director oversees clinical protocols, and care plans are updated regularly to reflect changes in condition.

Beyond direct nursing services, the facility maintains in-house physical, occupational, and speech therapy departments, allowing residents to receive therapy up to seven days a week without leaving the property. Lab work, imaging coordination, pharmacy delivery, and respiratory treatments are arranged on site, minimizing unnecessary transfers. Social services staff assist with discharge planning and coordinate follow-up appointments, while dietitians, infection-control nurses, and fall-prevention specialists contribute to comprehensive health management. Transportation to outside specialists is available when needed.

Accommodations include a mix of private and companion rooms featuring hospital-grade adjustable beds, wheelchair-accessible bathrooms, and emergency call systems; some rooms also offer individual climate controls, cable television, and Wi-Fi access, though not all accommodations have all features. Housekeeping, linen service, and personal laundry are handled by staff, and maintenance keeps hallways and resident rooms free of obstacles to promote mobility and safety.

Residents receive three daily meals that are prepared under the guidance of a registered dietitian, with options for therapeutic diets such as diabetic, cardiac, renal, and mechanically altered textures. Meals are typically served in the main dining room to encourage social interaction, but tray service to the room is provided when a resident’s condition warrants it. Snacks and hydration stations are available throughout the day, and menu feedback is routinely collected to align offerings with resident preferences.

Residents and their families say:

This community has received a mix of feedback from its residents and their families. On the positive side, many reviewers commend the facility for its clean and aesthetically pleasing environment, supportive staff, and effective therapy services. Reviewers mention that the attention to detail and compassion from the staff are outstanding, with one reviewer saying that everyone, from cleaning personnel to physical therapists and doctors, is friendly and helpful. The rehabilitation process is highlighted as effective, with physical and occupational therapy described as superior, contributing significantly to residents' recovery. Some reviewers recommend the community highly for rehabilitation and describe it as having a beautiful setting and well-equipped facilities.

However, some reviewers have highlighted concerns, primarily focusing on staffing and communication issues. A recurring complaint is the insufficient number of staff, which has reportedly led to delays in attending to residents' personal needs and cleanliness. One review specifically mentioned that these problems were not resolved even after addressing them with the facility's management. Additionally, there are mentions of inconsistent food quality and occasional delays in receiving medication. Despite these issues, some reviewers speak favorably of certain staff members who went above and beyond and provided personalized care.

Despite the criticisms, many reviewers still highly praise the efforts of the staff and the overall atmosphere, noting that the staff's dedication and professionalism are noteworthy. The community's infrastructure, such as the gym and therapy areas, is mentioned as some of the best in the region. Aspects like transparent billing processes and accommodating patient and family needs also receive positive comments. While there are challenges mentioned, the facility appears to maintain a strong reputation for successful rehabilitation outcomes and comprehensive care, making it a preferred choice for many seeking recovery services.

AI generated summary of real reviews