Residents and their families say:
This community has received mixed reviews from users, with many praising the caring staff and excellent rehabilitation services. Numerous reviewers have highlighted the dedication and professionalism of the nursing and therapy staff, often mentioning the effective rehabilitation support that helped loved ones recover or improve significantly. The facility's environment is frequently described as beautiful and welcoming, with clean and well-maintained spaces that provide a comforting atmosphere. The food quality and variety, including an ice cream shop, have also been positively noted, contributing to a pleasant experience for residents and visitors. Several users commend the staff for being empathetic, responsive, and attentive to both residents and their families, ensuring that the transition into care is as smooth as possible.
Despite the positive assessments of staff and care, there are notable criticisms regarding the community's administrative aspects, specifically communication and billing operations. Some reviewers expressed frustration over unresolved billing disputes and communication lapses, including delayed responses to inquiries and insufficient incident notifications involving residents. Such issues have led to dissatisfaction among some family members of residents, who feel that administrative challenges detract from the otherwise high quality of care provided by the nursing and therapy teams. While the community appears to foster a supportive environment for rehabilitation and long-term care, addressing these administrative problems is vital for improving the overall experience for residents and their families.
AI generated summary of real reviews