The Pinnacle of Southaven offers two primary levels of care—Assisted Living and Memory Care—allowing residents to receive supervision that matches their daily needs and cognitive status. The community can accommodate short-term or respite stays, provides oversight for residents managing diabetes, and has access to a speech therapist for those needing communication or swallowing support.

Additional clinical resources are kept on site to reduce outside appointments. A licensed nurse is on the premises 24 hours a day, backed by medication management, routine hospice coordination, incontinence services, and ambulatory assistance. Occupational and physical therapists visit regularly, and a podiatrist is available for foot health. Entry to the building is controlled through a visitor sign-in process, supporting resident safety without limiting family access.

Apartments are structured to suit varying mobility and lifestyle preferences. Some floor plans include wheelchair-accessible showers, in-room Wi-Fi, or a view of the butterfly garden; others are situated near the central fireplace or piano lounge. Outdoor areas, parking, and a suburban setting provide practical conveniences, and the community is pet-friendly, though not every unit can accommodate animals or all listed features.

Dining follows an all-day service model with a professional chef who can prepare vegetarian choices, low- or no-sodium options, and meals without added sugar. Guest meals are available, and occasional international menus diversify the offerings. Not every dining venue or apartment has the same seating arrangement, but residents can expect meals to be provided daily.

Residents have access to a swimming pool, jacuzzi, raised garden beds, and an activity center that hosts karaoke, yoga—including chair yoga—fitness programs, and intergenerational events. The library and computer lounge support quiet study or internet use, while scheduled social outings extend activities beyond the campus.