Residents and their families say:
This community has garnered a mix of feedback from current residents and their families. Positively, the staff's friendliness, the cleanliness of the facility, and the quality of food have been consistently praised. Many reviewers have highlighted the staff's dedication to quality service and professionalism, noting that the facility is well-maintained with thoughtful improvements made periodically. There are a plethora of activities, including great walking trails and gardens, a pool, and an extensive programming schedule, indicating a vibrant community life. The maintenance crew is commended for their efficiency, and there's an appreciation for the spacious room sizes and the chef-prepared meals. The Bistro restaurant on-site offers varied, daily menus with reasonable prices, and the overall atmosphere and ambiance of the place have been described as very nice, resembling a high-quality hotel.
However, there are notable areas for improvement. Some reviews have mentioned weaknesses in the nursing department, specifically on weekends, and have criticized the lack of Certified Nursing Assistants (CNAs). Additionally, there's feedback on communication issues and difficulty in response to texts, emails, and voicemails, which can be frustrating for family members trying to reach their loved ones. The English proficiency of some staff members has been challenging for residents, impacting the level of care. Financial considerations have also been raised, pointing out the high cost of living in the community, especially for those needing additional care services. Despite these concerns, many would still recommend this community to others, encouraged by the positive lifestyle and amenities offered.
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