Encore Assisted Living and Memory Care at North Branch delivers two levels of residential care—Assisted Living and Memory Care—designed to address both routine daily needs and more complex health issues. The community is equipped to support residents who wander at any time of day, have a history of elopement, require overnight monitoring, use oxygen, or manage diabetes with oral medications. Staff are trained to serve individuals with moderate dementia, and the on-site memory care program incorporates structured routines and safety measures that align with cognitive support best practices.

Medical oversight is continuous, with registered or licensed practical nurses on staff and a nurse on call 24 hours a day. Background-checked caregivers remain awake on the night shift, while pull-cord and PERS alert systems provide immediate contact with staff. A fenced rear area adds an extra layer of security for residents who may exit unexpectedly. On-site services include incontinence care, ambulatory assistance, hospice coordination, medication management, therapy from occupational and physical therapists, and podiatry visits. For personal care, staff can supply full assistance with bathing, eating, dressing, and toileting. Transfer help ranges from standby support and one-person assists to two-person transfers, full Hoyer lifts, and bed-bound care.

Private apartments are available, and some include a private bathroom, cable service, and regular housekeeping. Scheduled laundry services are included for all residents. Because layouts and amenities vary, not every accommodation contains every listed feature.

Meals follow a made-to-order approach that lets residents choose dishes at the time of service, and trays can be delivered to the apartment when in-room dining is preferred or medically necessary. Dietary adjustments can be coordinated with nursing staff to align with individual health plans.

Residents have access to parking for personal vehicles, community-wide internet, and on-site religious services that accommodate different faith traditions.

Residents and their families say:

The community has received a range of feedback from those who have experienced their services directly. A significant number of reviews highlight the compassionate and attentive nature of the staff, praising them for their genuine care and the homey, welcoming atmosphere they maintain. Families and individuals appreciate the community for its clean environment, the size and personal feel of the facility, and its location which proves convenient for visiting. The positive impact of the staff's long-term commitment to the residents and the variety of activities offered to keep the residents engaged and socially active are also frequently mentioned. It's noted that the transition into assisted living, though inherently challenging, is made smoother by the supportive and listening nature of the staff.

However, amidst the largely positive comments, there are notable concerns regarding staffing levels that appear to be stretched thin, affecting the overall resident experience and care, particularly in the memory care section where the need for attentive supervision is critical. This issue of staffing has led to worries among some reviewers about the safety and well-being of residents, with observations of mobility aids not being effectively utilized. There's also an isolated mention of financial management issues related to utility payments and physical maintenance like sidewalk repairs, which, although not frequently cited, do cast a shadow on the otherwise commendable community environment.

In summary, while the community is celebrated for its dedicated staff, engaging activities, and a cozy, clean setting that makes residents feel at home, it faces criticism for apparent understaffing and the consequent impact on resident care. The management's attention to these concerns, alongside maintaining the strengths identified by numerous reviewers, could significantly enhance the living experience for current and future residents.

AI generated summary of real reviews