The Encore at Hugo is a memory-care-only community designed for residents living with moderate dementia. It provides dedicated memory care programs, short-term respite stays, diabetes management, on-site physician oversight, and regular visits from speech, occupational, and physical therapists. Nurses coordinate medication management, hospice care when required, and a full range of incontinence and ambulatory services. Every apartment is located within a layout created specifically to minimize confusion and wandering for residents with memory loss.

Clinical coverage is reinforced by an RN or LPN on site and a nurse on call 24 hours a day. Team members remain awake through the night, and all employees undergo background checks. Door alarms, a fenced rear courtyard, and personal emergency response systems add further safeguards. Staff provide full assistance with bathing, dressing, eating, and toileting, and they can accommodate mobility needs ranging from standby help with a walker to two-person or Hoyer-lift transfers for residents who are bedbound. An activity director organizes structured cognitive and recreational programming geared toward memory retention.

Accommodations at this assisted-living facility include private and companion suites that may feature cable service. Housekeeping is provided, and scheduled laundry service helps keep clothing and linens fresh. Not all living spaces have every feature, so families are encouraged to verify specific room layouts and amenities during a tour.

Dining is restaurant-style, with three daily meals and optional guest meals. The culinary team prepares menus that can be tailored to low-sodium or no-sugar needs. Staff are available to provide full assistance at mealtimes for residents who require help eating, ensuring nutritional goals are met safely.

The campus is fully wheelchair accessible, allowing residents who use walkers, wheelchairs, or other mobility devices to move throughout common areas and outdoor spaces without barriers.