Brookdale Troy in Troy, MI, specializes in memory care, catering to residents with advanced dementia conditions. The facility offers comprehensive medical support that addresses various needs, including assistance with behavioral issues, oxygen therapy, and management of diabetes, whether for patients on oral medications or injections. The dedicated staff is available 24 hours a day, ensuring safety and security for all residents. Medical services extend to wound care, medication management, and incontinence care, among others, providing a well-rounded support system for the ongoing health and wellness of residents.

In addition to core medical services, Brookdale Troy emphasizes personalized care, including full assistance with bathing, eating, dressing, and toileting for those who require it. The facility is designed as a secured community specializing in memory care, offering essential transfer services ranging from wheelchair assistance to standby supervision. The presence of on-site nurses ensures that residents receive the highest level of care tailored to their individual needs, with additional services like occupational and physical therapy available to promote overall wellness. Independent living residents can benefit from medication management monitoring to help maintain their health.

Accommodations at Brookdale Troy feature a variety of private spaces, each equipped with a private bathroom and, in some cases, a kitchenette. However, it's important to note that not all accommodations come with these features. Dining options are carefully tailored to meet diverse dietary needs, including low sodium, diabetic, vegetarian, and allergen-friendly meals, which are included as part of the service. The community also organizes social outings to enhance engagement among residents, creating opportunities for interaction and support.

The facility provides a range of amenities and services designed to enrich the lives of residents. Communal gardens, a wellness center, and a movie room encourage social interaction and activities, while an exercise room promotes physical health. Accessibility is a priority, with wheelchair access throughout the community and resident parking available. Additionally, there is a barber and beauty shop on-site to cater to personal grooming needs. Pets are allowed, though it's a good idea to check with the community during your visit to see if your pet will be allowed. Overall, Brookdale Troy is equipped to support a broad spectrum of needs, ensuring a comfortable and caring environment for all residents.

Residents and their families say:

This community has received an array of positive feedback highlighting its attentive and warm patient care, cleanliness, and the engaging activities offered to residents. Numerous reviewers praised the quality of care, describing the staff as incredible, friendly, and very accommodating. Residents and their families seem to particularly enjoy the rich program of activities which include music, dancing, and outdoor facilities allowing residents freedom to roam and not feel trapped. The level of personal attention and the facility’s environment, described as airy, bright, and having a layout that promotes accessibility and comfort, were appreciated. The food quality also received positive remarks, and the secure yet open feel of the community was commended for giving residents the feeling of normalcy and freedom. Additionally, the efforts of the staff to ensure residents are clean, happy, and well-looked after were noted, with specific activities and therapy tailored to individual needs being highlighted.

However, the community had its share of criticisms as well, with repeated concerns about staffing issues such as turnover and shortages affecting the consistency and quality of care. Another significant critique was around the community’s communication, both in responsiveness to family inquiries and in handling billing and service charges. Some reviewers experienced difficulties in getting information or coordinating events, and others noted problems with the community’s adherence to personal care plans and dietary preferences. The size of the apartments and the high cost were pointed out as drawbacks by some, though in the context of the overall satisfaction with the service provided, these were not seen as deal-breakers.

While there were individual instances of dissatisfaction, particularly concerning organizational aspects like scheduling, communication, and a perceived corporate feel to the care, these were not universal. The positive aspects, especially pertaining to the caring nature of the staff, the cleanliness of the facility, and the variety and quality of activities and care, seemed to significantly outweigh the negatives for most families. The importance of staying informed and involved in the care processes to ensure their loved ones’ needs are met was a recurring sentiment among satisfied reviewers.

AI generated summary of real reviews