American House Charlevoix offers an independent living setting designed for residents who want a maintenance-free lifestyle yet may need specific health oversight. The community is equipped to accept adults under 60, individuals managing diabetes with oral medications, and those living with mild dementia. Residents remain in control of their daily routines while staff stay available around the clock to monitor well-being and coordinate care when health needs change.

On-site medical support includes scheduled visits from a podiatrist and access to a dedicated therapy room for rehabilitation or exercise programs. When personal assistance is required, trained team members can provide full help with bathing, dressing, and toileting, and partial help with eating. Mobility support ranges from standby supervision to one-person transfers, and staff are familiar with walkers and wheelchairs to promote safe movement throughout the building.

Apartments vary in layout and may feature private bathrooms, kitchenettes, independent temperature controls, and cable service. Housekeeping and regular laundry are scheduled so residents can focus on daily activities rather than chores. Because floor plans differ, not every unit includes every listed feature, so prospective residents should confirm specific amenities during a tour.

Meals are prepared by the culinary staff and served three times daily. The dining room offers a rotating set menu, but residents who prefer alternatives can order from an on-demand list. Between meals, snacks are available so residents can manage hunger or medication schedules without waiting for the next seating.

Additional conveniences include wheelchair-accessible common areas, on-site barber and beauty services, a movie room, internet access, communal gardens, a library, and a calendar of special-interest clubs. Pets are allowed; it's a good idea to check with the community during your visit to see if your pet will be allowed. Scheduled transportation helps residents reach local appointments, shopping, and events without the need to arrange their own rides.

Residents and their families say:

This community, the American House Charlevoix Senior Living, receives high praise for its staff, cleanliness, and the range of activities provided for its residents. Families and visitors alike appreciate the engaging and caring nature of the staff, who are frequently noted for their hard work, kindness, and attentiveness to the needs and well-being of residents. The cleanliness and maintenance of both the rooms and the grounds are repeatedly highlighted, alongside the robust slate of activities designed to entertain and engage the residents, such as bingo, ice cream socials, happy hours, guest presentations, and movie nights. The dining experience, too, receives accolades for the quality of food and the pleasant dining area.

However, not everything is viewed in a positive light. Some concerns are raised about the management of medication and communication issues related to it. The size of the rooms and the management of personal care, including housekeeping issues, are also mentioned as areas needing improvement. A specific issue regarding the security of a facial recognition check-in system and misuse of personal identity is mentioned, underlining a concern for security measures and management responsiveness. Despite these concerns, the overall sentiment remains positive, with many families finding peace of mind in the care their loved ones receive.

The community's response to the COVID-19 pandemic is notably praised, with efforts to keep residents safe and engaged despite the necessary restrictions. The adaptability and dedication of the staff during such times are especially commended. The environment is described as comfortable and accommodating, with an emphasis on creating a family-like atmosphere where residents can enjoy a high quality of life, social interactions, and personal care tailored to their needs. The management and staff are recognized for going above and beyond to ensure the happiness and safety of the residents, securing a strong bond of trust and gratitude with the families.

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