Orchard Hills Living offers three distinct levels of care—Assisted Living, Residential Care Home, and Memory Care—under one roof, allowing residents to move between services without leaving the community. The team is equipped to handle complex medical needs including wound management, special diet supervision, and diabetic care for residents using oral medications, injections, or sliding-scale insulin. The community also accepts adults younger than 60 when appropriate and is prepared to support advanced dementia and other cognitive conditions, ensuring continuity of care as needs progress.

Round-the-clock clinical oversight is provided by an on-site nurse and 24-hour staff. Resident safety is reinforced through door alarms, security staffing, and in-room pull cords that alert caregivers. Hospice professionals are available on-site for end-of-life support. Daily personal assistance is offered at the level required, up to full help with bathing, dressing, eating, and toileting. Mobility options range from simple standby assistance to one-person transfers, full Hoyer lift support, and services for bed-bound individuals, with staff trained to work with walkers and wheelchairs.

Private and semi-private rooms come furnished, and residents may personalize the space with their own décor or choose to repaint, subject to community guidelines. Cable hookups are available in some units, and housekeeping services are provided. Certain accommodations include in-unit laundry, while others share community laundry facilities; availability depends on the specific room selected.

Meals are prepared daily and residents may choose between a set menu and made-to-order options. In-room dining is available when medically necessary or by preference. The culinary team manages physician-ordered diet modifications, including gluten-free, vegetarian, mechanically chopped, puréed, and thickened-liquid plans to maintain nutritional goals and support swallowing safety.

Residents have use of wheelchair-accessible common areas, a movie room, internet access, a library, and landscaped communal gardens. Outdoor smoking areas are designated for those who need them. Scheduled transportation helps residents reach medical appointments and local destinations, and additional arrangements can often be made through the front desk.