ProMedica Charlotte Stephenson Manor offers both Assisted Living and Memory Care, giving families a single community for residents who require routine help as well as those with advancing dementia. The clinical team is equipped to manage residents who wander during the day or night and has protocols in place to prevent elopement. Oxygen therapy is accommodated, and the nursing staff oversees all levels of diabetic care, including oral medications, injections, and sliding-scale insulin. By addressing these specialized needs on site, the community allows residents to stay in familiar surroundings even as medical requirements become more complex.
Round-the-clock oversight starts with an RN or LPN on staff and a nurse on call 24 hours a day. All employees undergo background checks, and night shifts are staffed by awake team members. Exterior doors are alarmed, pull cords in apartments alert staff, and security personnel are present at all hours. Residents can receive full assistance with bathing, dressing, and toileting, while mealtime support is available for those requiring some help. Transfers are accommodated for individuals who use walkers, wheelchairs, or need one-person assistance or standby supervision. On-site activity and wellness directors add structured engagement to complement the medical support.
Apartments include private bathrooms, kitchenettes, independent temperature controls, and cable service in many but not all units. Residents may paint or decorate their rooms to suit personal tastes, and weekly housekeeping and scheduled laundry services are provided. Because layouts and features vary, it is advisable to confirm which amenities are present in a specific suite during a tour.
Dining combines a set menu of balanced meals with an on-order option for residents who prefer something different. Snacks are available throughout the day, and meals can be served in apartments for those who are ill or who choose private dining. A separate dining room is available for family gatherings. The kitchen staff can accommodate gluten-free, vegetarian, mechanical-chop, puréed, and thickened-liquid diets, ensuring residents with texture or medical restrictions receive appropriate nutrition.
Community services extend beyond direct care. Resident parking and wheelchair-accessible common areas make it easier for visitors and appointments. An on-site barber and beauty shop, exercise room, wellness center, internet access, communal gardens, library, and various special-interest clubs give residents daily options for activity. Religious services are held on site, and the shuttle is reserved for medical outings.
