Residents and their families say:

Maplewood at Weston received glowing acclaim from numerous reviewers for its homely atmosphere, advanced facilities, warm and attentive staff, and diverse array of activities. One entertainer who has performed there on multiple occasions commended both the staff and residents for their warmness and noted that the environment was always clean and welcoming. Another reviewer, whose mother stays at the facility, appreciated the kind and professional personnel, highlighting the beautiful views and comfortable rooms. They especially praised the facility for being able to cater to healthcare needs in-house.

The reviews also underscored a wealth of activities and entertainment, thus creating a dynamic environment for residents. Multiple reviewers expressed appreciation for the concerts, games, exercise classes, art classes, movies, along with multiple other offerings. One family member stated that their uncle was thriving, feeling part of a second family due to the caring and professional staff at Maplewood. Compliments were also made about Maplewood's beautiful and well-decorated common areas, and apartments. It was compared to living in a grand hotel and having a second family, making it a favorite assisted living facility for many. Reviewers often mentioned the beautiful campus, its cleanliness, decor and the high-quality care provided, often noting it as high value, despite being more expensive than other options. The presence and diversity of activities were frequently appreciated, contributing to the sense of community and enjoyment for the residents.

Many reviewers positively highlighted the staff, describing them as not just professional, but also caring, responsive, and attentive. They frequently acknowledged the staff's dedication and the personal touch, particularly praising the Events Coordinator, maintenance, housekeeping, wellness, and front desk staff. Compliments were made about the immediate responses to any problems, the constant support, and attentiveness to the wishes and needs of the residents. They were commended for their consistent professional approach as well as their warm engagement with residents. The meals also received positive reviews, described as appealing and delicious by many, albeit service could sometimes be slow. The luxurious feel of the facility compared to a hotel resonated with many, alongside the eloquent and clean decor. The wellness aids, alongside a range of amenities such as a pool, a pub, and a general store, contributed to the high praise Maplewood received for its diverse services. In addition, a Memory Care Unit at Maplewood was acclaimed by one reviewer as being the best they could imagine.

The reviews also commented on the accommodations and apartments, which were generally regarded as spacious, comfortable, and beautiful. The attentive nature of the staff was a frequently mentioned point, as well as their warmth, professionalism, and responsiveness. The reviews remarked positively on the landscapes of the surroundings, and the campus was described as aesthetically pleasing. Many, thus, recommended Maplewood as an exemplary community for assisted living. Several reviewers appreciated the level of communication with the facility's administration and their responsiveness, often leading to a swift resolution of any issues the reviewers may have encountered.

Despite some negative aspects about the food, service timing, staff turnover and food service staff attitude, a majority of reviewers were satisfied with the community. Maplewood at Weston was often recommended by reviewers for loved ones based on their overwhelmingly positive impressions of the community and the level of personal care shown towards their residents. One reviewer described it as well worth the price, while many noted the exceptional quality of life their loved ones maintained during their time there, often leading to them being happier, healthier and living as if they were in a grand hotel. A common thread noted was the courteous and professional nature of the staff, in impeccable coordination with the facility's environment, creating a comforting and inviting atmosphere for its residents.