Landmark @ Monastery Heights in West Springfield, MA, offers a range of care types including assisted living, independent living, memory care, and senior living, specifically designed to meet the needs of its residents. The facility provides medical support tailored for individuals with specific challenges, such as wandering, elopement, and conditions requiring wound care or oxygen supplementation. The staff is equipped to handle advanced dementia conditions, ensuring comprehensive assistance for residents under various health limitations, including those with diabetes and special dietary needs.

In addition to the core living arrangements, Landmark @ Monastery Heights ensures that residents receive essential daily living assistance. Care options include bathing, eating support, dressing, and toileting, with transfer services available for those using walkers or wheelchairs. The facility staff includes RNs and LPNs, with a 24-hour nurse on-call, ensuring that medical needs are monitored and addressed promptly. Security measures are in place with 24-hour on-site staff and a fenced rear area, so residents can have assurance in their safety. Various amenities such as psychiatric services and podiatry are also available to support residents’ comprehensive health needs.

Residents of Landmark @ Monastery Heights can enjoy comfortable accommodations designed for both privacy and convenience. Each unit may come equipped with cable, a kitchenette, private bathrooms, and independent temperature controls, though not all features are guaranteed in every room. For those in independent living, laundry assistance and medication management monitoring are available, along with housekeeping services to ensure a hassle-free living experience.

The facility also provides a variety of amenities and services to enhance the resident experience. Communal gardens allow for outdoor enjoyment, while on-site religious services cater to spiritual needs. The property is wheelchair accessible, and pets are allowed, making it a welcoming environment for both residents and their furry companions—it's a good idea to check with the community during your visit to see if your pet will be allowed. Additional features include a barber and beauty shop, a movie room for entertainment, internet access for connectivity, resident parking, and easy access to public transportation options. Furthermore, transportation services are offered to facilitate outings and appointments.

Residents and their families say:

The aforementioned community comes highly recommended by many reviewers, who praised the range of activities offered, such as art projects, baking, and musical entertainment. One reviewer mentioned that the residents were well-occupied with these activities. Additionally, frequent outdoor trips and lunches were arranged for the residents, promoting socialization and a sense of community.

Many reviewers felt comfortable entrusting their love ones to the staff at the facility. The staff was praised for their attentiveness and responsiveness to residents' needs. They were also noted for being cooperative and for maintaining the cleanliness of the community. The transition from independent living to memory care was smooth, as highlighted by one reviewer, revealing an adaptable care system.

Furthermore, several reviewers enjoyed their stay, considering it as their home and the people within the community as family making it a pleasant living experience. Compliments were made towards the quality of the facility's food, especially the French toast. Some reviewers really appreciated the dessert.

The community was often called beautiful, with an especially friendly and professional set of staff members eager to make residents feel at home. The staff also ensured that the community was thoroughly cleaned, leading to the general satisfaction of it being well-maintained. Many reviewers also positively highlighted the provision of musical entertainments and the overall ambiance of the facility.

The marketing director was individually praised for their efforts in making residents and visitors feel welcome. Even notable was the arrangement of family-friendly events, encouraging residents' families to take part in different activities. This solidified the sense of community for both residents and their families alike. The residents also commended the varying living arrangements, from studio apartments to rooms with kitchenettes. The range of living spaces accommodated the various needs of residents.

Even with varying expenses, some reviewers still found the value provided by the facility to be worth the price. Several reviewers commended the memory loss unit, Morning Star, for its empathetic and effective care. The unique layout of the facility, a repurposed monastery, added a bit of charm and history according to some reviewers. Additionally, reviews highlighted the chapel and the overall loveliness of the public rooms. Multiple reviewers also mentioned positively about the different units and amenities available for residents in the facility.

Lastly, reviewers were appreciative of the individual attention and respect provided by the staff to their loved ones, stating that the facility went above and beyond to ensure comfort and care. Some reviewers admired the staff and their orderliness with respect to the care of their general needs and maintenance of the facility. There was a general consensus among reviewers that their loved ones were in safe and capable hands.

AI generated summary of real reviews