Brightview of North Andover is an assisted-living community that concentrates on medical oversight and condition-specific support. Residents have access to a mental wellness program, diabetes management, respite or short-term stays, and staff who have received specialized memory-care training. A nurse is on site 12–16 hours a day, and services such as medication management, hospice coordination, ambulatory assistance, physical and occupational therapy, podiatry, dentistry, and incontinence care are available without leaving the building. A dedicated memory-care wing provides a quieter environment for residents who need it, and care plans are adjusted as medical needs change.

Safety and staffing measures include an emergency call system in every apartment, a community-wide sprinkler system, and controlled entry to maintain a secured environment. Nurses, aides, and therapists are present throughout the day, backed by an on-call physician network. The community also offers laundry and dry-cleaning service, routine housekeeping, and pet-focused programs to support residents who bring an animal companion. The goal is to provide consistent supervision and immediate response while allowing residents to remain as independent as possible.

Apartments range from studio and efficiency layouts to larger suites, with options for kitchenettes, wall-to-wall carpet, balconies, patios, or decks. Central air conditioning, cable or satellite TV, Wi-Fi, and most utilities are included, and some floor plans have in-unit washers and dryers. Wheelchair-accessible showers and other handicap-accessible features are available in select units. Common areas include a library and computer lounge, a billiards room, a fireplace-centered living room, outdoor gardens, landscaped grounds, and resident parking, though not every accommodation offers every listed feature.

Dining is handled by a professional chef who provides three meals daily, with all-day dining flexibility for residents who prefer different schedules. Meals are served restaurant-style, and healthy snacks are accessible between times. Guest meals can be arranged so family and friends can join residents for dinner or special occasions. Dietary adjustments are made as needed to support medical conditions such as diabetes, and menu feedback is welcomed.

Residents can choose from a structured calendar that includes health and wellness programs, Live Well classes, gardening club, trivia games, sensory-based activities, arts and crafts, karaoke, happy hour, dances, holiday parties, community service projects, off-site social outings, birthday celebrations, TV and movie nights, swimming, and use of an on-site activity center and game room. These offerings aim to keep residents engaged physically, cognitively, and socially throughout the week.