Brookdale Eddy Pond East in Auburn, MA provides two primary levels of support: Assisted Living and Memory Care. Residents who need short-term help can be admitted for respite stays, and the community can adjust services through defined levels of care that accommodate changing needs. Clinical oversight includes diabetes management and access to a speech therapist, and the staff is trained to work with moderate dementia conditions. These resources allow residents to remain on campus even as their medical or cognitive requirements evolve.

Care is delivered under 24-hour staffing with security personnel always on site. The building hosts a range of on-site medical professionals and services such as a dentist, pharmacy, registered nurse, podiatrist, occupational therapist, physical therapist, hospice care, ambulatory care, incontinence care, and a medication-management program. Daily living support can be provided at the full-assistance level for bathing, eating, dressing, and toileting. Transfer help is available for residents who use a walker or wheelchair, as well as those who need standby supervision or a one-person transfer.

Apartments are offered in several floor plans, some with a kitchenette and cable service, although these features are not present in every unit. Residents can personalize their spaces within the guidelines set by the community, and maintenance is handled by on-site staff.

Dining includes three chef-prepared meals daily, and snacks are available between meal times. Independent Living residents can opt into medication-management monitoring, weekly housekeeping, laundry service, and a monthly meal plan that covers a set number of meals in the main dining room.

Residents have access to a variety of common-area amenities, including resident parking, wheelchair-accessible entrances, a barber and beauty shop, exercise room, movie room, wellness center, internet access, communal gardens, on-site religious services, emergency response systems in each room, concierge service, walking paths, landscaped grounds, postal services, a general store, flat-screen TVs in lounges, a therapy room, and a piano.