Residents and their families say:

Heartlands Severna Park receives high praise from many visitors and family members, notably for its excellent staff and compassionate caregiving. Parties who commented consistently compliment the staff's empathy, attentiveness, and professionalism, saying they exude genuine love and care for the residents. The facility provides a multitude of daily activities and the residents seem to appreciate the stimulating games, crafts, entertainment, and trips offered. Reviewers also note the staff's longevity, with many employees having worked for Heartlands SP for over a decade, emphasizing the strong leadership within the facility.

Engaging family members in social activities adds to the warmth of Heartlands SP. Every holiday, they organize a special lunch or dinner that family members can attend and it is beautifully decorated during festive seasons. The meals are healthy, tasty, and appealing to the eye, reinforcing the homey environment of the facility. The facility is also praised for its cleanliness and constant modernization. Family members felt at ease knowing that their loved ones were being cared for with such diligence and attention, with Heartlands SP being compared to a "5-star hotel". They get to know every resident, provide regular modifications and remodeling to keep the facility fresh and up-to-date, and plan weekly, engaging activities well-suited for the residents. Industry professionals also give Heartlands Severna Park favourable reviews, appreciating its high-quality care service and recommending the place for those in need of assisted living.