Augustine Palm House Assisted Living operates as both an assisted-living residence and a licensed residential care home, giving families two levels of care within one setting. The team is prepared to manage residents who wander during the day or night, oversee wound care, administer oxygen, and follow physician-ordered special diets. Both oral and injectable diabetes management are handled on site, and the community is equipped to support moderate dementia conditions with structured supervision.

Medical oversight is anchored by an RN or LPN on staff and a nurse available by phone around the clock. All employees undergo background checks, night staff remain awake, and exit doors are alarmed for added safety. Visiting podiatry services are available, and the community accepts residents with psychiatric diagnoses. Caregivers provide full assistance with bathing, eating, dressing, and toileting. Mobility needs are met with standby support, one-person transfers, walker and wheelchair use, and mechanical lifts when full transfers are required.

Private and semi-private rooms are offered, and some include a private bathroom, basic furnishings, cable service, and housekeeping. Scheduled laundry is provided for all residents, but individual room features can vary, so families should verify specific amenities during a tour.

Meals follow a set menu developed to meet varied dietary needs. The kitchen can accommodate mechanical-chopped, puréed, thickened, and other physician-ordered modifications, and snacks are available between meals. Staff monitor intake for residents requiring assistance with eating and ensure diet compliance for those with diabetes or other medical restrictions.

Residents have access to on-site parking, wheelchair-accessible common areas, community internet, and arranged transportation for medical appointments or errands. The property is also close to public transit, providing additional travel options for residents and visiting family members.