Amherst Retreat operates as both an assisted-living residence and a licensed residential care home, allowing it to serve older adults who require varying levels of medical oversight. The team can manage behavioral issues, residents who remain up all night, complex wound care, oxygen therapy, and most special diet requirements. People younger than 60 who need long-term care are accepted, and the staff is trained to follow oral medication schedules, insulin injections, or sliding-scale protocols for diabetes. Moderate dementia is supported, and on-site podiatry along with acceptance of psychiatric conditions adds another layer of continuity for residents whose needs may change over time.

Clinical staffing includes an RN or LPN on premises, with a nurse on call around the clock. Caregivers work awake overnight shifts, all employees undergo background checks, and door alarms help reduce exit-seeking risks. The community can provide full assistance with bathing, dressing, eating, and toileting. Transfer help ranges from supervision for walker users to one- or two-person lifts, wheelchair support, and accommodations for residents who are bed bound. An activity director coordinates daily programming that aligns with individual care plans.

Private and shared rooms are furnished, and families may repaint or add personal décor when space allows, although not every room offers the same customization options. Basic cable, routine housekeeping, and scheduled laundry services are provided in most units, but availability can vary by accommodation type.

Meals follow a set menu with the option to order alternatives, and snacks are available throughout the day. Residents can choose to dine in the common room or have meals served in their rooms. The kitchen can prepare gluten-free, vegetarian, mechanical-chop, puréed, and thickened-liquid diets, with staff monitoring adherence to physician-ordered modifications.

Amenities include resident parking, outside smoking areas, full wheelchair accessibility, community internet access, and a stair glide for easier movement between levels. Scheduled transportation helps residents reach medical appointments, shopping, and local events, supporting continued engagement beyond the building.