Heartfelt Care Providers, LLC offers both Assisted Living and Residential Care Home options, allowing residents to receive individualized levels of support without leaving Baltimore. The team is prepared to manage a wide range of medical needs, including daytime and nighttime wandering, elopement risk, combative or other behavioral issues, and residents who remain awake throughout the night. Skilled caregivers can handle wound care, oxygen therapy, and special-diet meal planning. The community also admits adults under 60 and is equipped to support diabetes management—inclusive of oral medications, insulin injections, and sliding-scale dosing—and accepts residents with advanced dementia conditions.

To maintain consistent oversight, a registered nurse or licensed practical nurse is on staff, with a nurse available on call 24 hours a day. All employees undergo background checks, and the building has fenced front and rear areas plus door alarms for added security. Night shifts include both awake and asleep staff to ensure prompt response. Visiting podiatry services are provided, and the community accepts residents with psychiatric diagnoses. Caregivers supply full assistance with bathing, dressing, eating, and toileting, while transfer help ranges from simple standby to two-person or full Hoyer-lift transfers for bed-bound individuals. Walkers and wheelchairs are supported.

Private and semi-private rooms come furnished, and residents may paint or decorate to their taste, although not every room offers the same customization options. Cable television is available in select accommodations, and regular housekeeping and scheduled laundry services keep living areas clean.

Dining emphasizes flexibility. Residents can choose from set menus or order specific meals, with snacks offered throughout the day and the option for in-room dining. The kitchen can manage a variety of diet modifications, including gluten-free, vegetarian, mechanical-chopped, puréed, and thickened-liquid textures; however, not all accommodations include every dining feature.

Amenities at Heartfelt Care Providers include resident parking, outdoor smoking areas, full wheelchair accessibility, building-wide internet access, and a stair glide for easier movement between levels. Scheduled transportation helps residents reach medical appointments or local outings.