The Atrium Assisted Living in Metairie offers both Assisted Living and Memory Care, with short-stay Respite options available for guests recovering from illness or giving caregivers a break. Residents who need regular monitoring for diabetes can receive daily oversight and medication assistance, and staff members adjust care plans as health needs change.

A secured community with a wander-management system helps protect residents who may be prone to disorientation, while nurses are on site to oversee medication management, pain control and incontinence care. The community also coordinates hospice and ambulatory care, and therapists in the areas of physical, occupational and podiatric health visit regularly. Memory Care residents benefit from an enclosed courtyard designed for safe outdoor access, and on-call medical professionals support both long-term and short-term stays.

Apartments range from ground-floor studios to larger units with full kitchens, bath tubs and Wi-Fi access. Some residences are handicap accessible and offer air conditioning, housekeeping and resident parking, but not all accommodations have all of these features. Outdoor areas, including a butterfly garden, give residents space for fresh air, while cats are allowed in select units for those who want a small companion.

Dining is provided three times daily, with all-day options and room service available for residents whose schedules vary. Meals are served restaurant-style, and guest meals can be arranged for visiting family. Low-sodium selections are offered, and the kitchen hosts occasional BBQs or picnics on the grounds.

Residents can take part in an activity center that hosts clubs, wine tastings and social outings. A library and computer lounge, game room, indoor walking paths, stretching classes, a swimming pool and happy hour events round out the services.

Residents and their families say:

This community has received a mix of feedback from its residents and their families. Positive comments often highlight the friendly and accommodating staff and residents, the reasonable and affordable pricing, and the variety of amenities and activities such as onsite bingo, trips to the casino, and a selection of daily activities. The community's ability to make residents feel safe, comfortable, and engaged in a social environment has been praised, with several reviewers noting significant improvements in their loved ones’ happiness and social engagement since moving in. The community's setting, including features like a giant birdcage and a pretty atrium area, alongside remodeled rooms and the attempts to maintain a clean and welcoming environment post-hurricane restoration, contribute to its appeal.

However, not all feedback is glowing. Concerns were raised about the staff turnover, with suggestions that this disrupts the consistency of care and service. The physical condition of the community, described by some as outdated or showing its age, alongside comments about the need for more modern facilities and better attention to maintenance issues, such as fixing pull cords in residents' rooms, suggests room for improvement. Additionally, some reviewers expressed dissatisfaction with the level of personal care provided and suggested the community might be more suited to residents who are more independent. Complaints about management, adequacy of medical and care staff, and cleanliness, including a specific mention of roaches in the kitchen, point to significant areas of concern. There were also mentions of unfulfilled promises and a feeling among some that the focus might be more on profitability than on resident care. Despite these criticisms, many reviewers acknowledged the community for its efforts to foster a friendly, positive environment and for offering good value for the money, underscoring a generally mixed but cautiously optimistic view of this living environment.

AI generated summary of real reviews