The Willows at Citation offers assisted-living care designed to help residents manage everyday tasks while maintaining as much independence as possible. Trained team members provide routine support with bathing, dressing, medication reminders, and other activities of daily living. Staff coverage is available around the clock so residents can receive prompt assistance whenever it is needed.

Additional medical support is centered on short-term respite care and on-site physical therapy. Individuals who need temporary accommodations after a hospital stay, or while a regular caregiver is unavailable, can book a respite stay and receive the same supervision and clinical oversight provided to long-term residents. Licensed therapists deliver physical therapy programs within the community, allowing residents to work on mobility, strength, and balance goals without leaving the building.

Private and semi-private apartments are available, and layouts vary. Features that may be included in certain units are access to outdoor areas, in-room cable TV, and views of the outdoor garden, while shared amenities such as the library and computer lounge support quiet recreation. Housekeeping and laundry services are supplied on a regular schedule. Because floor plans differ, not all accommodations have all of the features listed, so prospective residents are encouraged to confirm specific details during a visit.

The dining program provides three daily meals prepared on-site, and the kitchen team can adjust menus to accommodate physician-ordered dietary restrictions. Between meals, healthy snacks are available so residents can manage hunger needs or blood-sugar targets. Staff monitor nutritional intake for residents who require assistance, ensuring that each person receives meals that align with individual care plans.

Residents have access to an activity center that hosts arts and crafts classes, group clubs, and wellness sessions. Scheduled health and wellness programs promote exercise, disease-management education, and social interaction, supporting both physical and mental well-being.