The Heritage at Northern Hills operates as an assisted-living community and is prepared to handle residents who need short-term respite stays or ongoing support for diabetes management. Care plans are individualized, and team members monitor blood glucose levels, coordinate medication schedules, and address any changes in condition with prompt communication to physicians and families.

Safety measures supplement the clinical services. Residents receive an emergency alert pendant or wristband that connects directly to on-site staff at any hour. Exterior courtyards are secured, allowing residents to enjoy outdoor walking paths and landscaped gardens without leaving a protected area.

Apartments are designed for practicality, offering features such as cable, Wi-Fi, individually controlled heating and air, and walk-in showers. Some units also include full kitchens and cover all utilities except phone service. A library and computer lounge provide shared space for reading or internet access, and small pets are accepted in certain apartments, though not every accommodation includes every feature.

Residents receive three meals each day, prepared on site and served in the communal dining room. A private dining room is available for family gatherings or special occasions, giving residents flexibility when hosting visitors.

Daily life is supported by a range of programs and spaces that include arts and crafts sessions, organized outings, bingo, fitness and wellness classes, social clubs, an activity room, and a dedicated fitness center. These offerings are scheduled to provide regular opportunities for recreation, exercise, and community engagement.