Copper Trace Health & Living Community in Westfield, IN, provides both assisted living and nursing home care, catering to a range of medical needs. The facility has comprehensive support for residents with various conditions such as wandering, combative behavior, advanced dementia, and specialized dietary requirements. Qualified staff, including registered nurses and licensed practical nurses, are available around the clock, ensuring that expert medical care is always on hand. The facility employs safety measures like door alarms and wander guards, while also offering vital medical services like wound care and diabetic management, accommodating residents who may require assistance with oral medication, injections, or sliding scale adjustments.

In addition to its medical services, Copper Trace offers a variety of personalized care options tailored to individual needs, such as full assistance for bathing, dressing, and toileting. The facility supports mobility needs with transfer assistance using walking aids or wheelchairs, while standby supervision is also available. Accommodations at Copper Trace feature private bathrooms, kitchenettes, and the option to customize living spaces through painting or decorating. Not all accommodations come with every feature, but many include cable and independent temperature controls. For residents in independent living, services such as housekeeping, laundry, and medication management monitoring are also offered to enhance daily living.

Residents at Copper Trace can enjoy a range of amenities that promote an engaging and comfortable lifestyle. The facility is wheelchair accessible and features a barber and beauty shop, exercise room, and movie room. Internet access is available, along with resident parking and on-site religious services. Weekly activities, such as a happy hour on Fridays, create opportunities for socialization. Additionally, there are laundry facilities within each apartment, and transportation services are provided for convenience. Pets are allowed, and it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has received a mixture of feedback from residents and their families, highlighting both its strengths and areas needing improvement. Many positive comments praise the caring and compassionate staff, with specific mentions of individuals who have made stays special through their attentiveness, kindness, and professional demeanor. Reviewers often describe this community as clean, with a friendly atmosphere where residents are treated like family. The array of activities, along with the quality of care provided by the nursing and assisting staff, has been appreciated. The facility's cleanliness and the way it maintains spaces both inside and out also received commendation. There's a sense of a supportive community where the staff goes above and beyond to create a comfortable, safe environment, and some staff members have been highlighted for their exceptional support during challenging times.

However, not all experiences have been positive. Concerns were raised about communication, with some family members feeling left in the dark regarding their loved ones' care. Issues were noted regarding the handling of medications, cleanliness, and personal attention to residents. A significant complaint came from a reviewer whose spouse was injured during a procedure, followed by a perceived lack of accountability from the management. These negative experiences underscore the need for advocacy on behalf of residents and clear communication between the facility and families. Consistency in care and communication, alongside addressing the raised concerns, such as staff turnover and the adequacy of activities available to residents, are areas identified for improvement. Additionally, difficulties in staff retention and varying experiences with the food and activities offered suggest a need for this community to focus on enhancing its overall service quality and consistency.

AI generated summary of real reviews