Residents and their families say:

StoryPoint Fort Wayne West is appreciated by many reviewers for its welcoming and attentive staff, who offer compassionate and respectful care to residents, including providing quality medical services for family members. Communication is highlighted as a strong point, further reinforced by the environment's cleanliness and abundance of engaging activities provided. The facility's physical attractiveness was noted with regards to its countryside location, beautiful pond, and spacious rooms, providing an appealing ambiance. Numerous reviewers mentioned the warmth and friendliness of the individual staff members, contributing to the overall positive atmosphere.

The facility's catered meals received mixed feedback, with some users praising the fresh, home-cooked meals, while others expressed dissatisfaction with the limited variety, particularly for those living in the Memory Care sector. Despite this, some individuals complimented the dining setup and the 'restaurant' atmosphere. Many reviewers also highlighted the facility's range of activities, including bingo, movies, and bus trips, as beneficial to residents' social and mental needs. The overall environment of StoryPoint Fort Wayne West is described as safe, comfortable, and homey, with the added benefit of medical support available on-site if needed.