Carmel Health & Living Community in Carmel, IN, specializes in providing comprehensive care for individuals with advanced dementia conditions while also offering nursing home services. The facility is staffed with a 24-hour nurse on-site, ensuring that residents receive continuous medical attention. The care team undergoes thorough background checks to maintain a secure environment, complemented by 24-hour security staff presence and an awake night shift for immediate care access. Medical services offered include incontinence care, respiratory therapy, hospice care, and various therapeutic options such as occupational, physical, and speech therapy. Additional medical support includes diabetes care and medication management, catering to a range of health needs.

The facility enhances the quality of life for residents with tailored support services. Residents can receive full assistance with bathing, eating, dressing, and toileting, ensuring that their daily needs are met. There are also specific transfer services available, including support for wheelchair and walker users, accommodating individual mobility requirements. For those in Independent Living, housekeeping services and a monthly meal plan are offered, promoting independence while still providing necessary assistance.

Carmel Health & Living Community offers a range of accommodations designed to ensure comfort and privacy for residents. Each private room has a bathroom and kitchenette, with independent temperature controls. Residents are allowed to personalize their spaces by painting or decorating their rooms. While not all accommodations feature the same amenities, all rooms include cable access for entertainment.

Dining services at the facility feature a set menu, which ensures that residents receive balanced and healthy meals tailored to their dietary needs. The community promotes nutritional well-being and encourages social interactions during mealtime.

Added amenities and services enhance the living experience at Carmel Health & Living Community. Residents benefit from features such as resident parking, wheelchair accessibility, and an on-site barber/beauty shop. There is an exercise room for physical activity and communal gardens for relaxation, alongside internet access to stay connected. Residents can attend on-site religious services and benefit from the convenience of being close to public transportation. Pets are allowed, so it's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has garnered a mix of feedback from residents and their families, reflecting varied experiences. Many share a positive view, highlighting the excellent care, clean facilities, and kind, accommodating staff. Specific praise is often directed toward the nursing staff's attentiveness and the range of activities available, particularly noting the euchre club and a general satisfaction with the rehabilitation services offered. Families have expressed relief and gratitude for the Memory Care Unit, describing it as a delightful surprise and commending its staff for exceeding expectations. The quality of the rooms, including those for private Medicaid residents, is also highly regarded, with one account mentioning the spaciousness and accommodation. The food receives commendations for its quality, and the community’s ability to foster a welcoming, family-like atmosphere is frequently applauded.

However, not all feedback is glowing. There are mentions of dissatisfaction, particularly regarding staffing issues like high turnover and periods of unavailability that affected the level of care. Concerns are also raised about the community's communication during lockdowns and the handling of residents with dementia, suggesting a need for improvement in these areas. The physical state of the facility garners mixed reactions; while some appreciate the private, remodeled rehab rooms despite the building's age, others find the older infrastructure and peculiarities like the absence of stoves in independent living units less appealing.

In summary, while there are areas that require attention, especially in terms of staff consistency and facility updates, the community is often lauded for its dedicated care, cleanliness, and the positive impact on residents’ well-being. The diverse array of activities, the specialized approach to memory care, and the personal touches by the staff contribute to a caring environment. These positive aspects appear to be the driving force behind the community's reputation, reflected in the willingness of individuals to recommend it for both rehab and long-term care.

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