Residents and their families say:

Brookdale Bloomington received positive feedback from many reviewers. Its staff was frequently commended for their attentiveness, professionalism, and friendliness. Many described the environment as a big, close-knit family, where residents' needs are tended to individually. The temporary status and furniture of some rooms were understood, and the staff’s effort to accommodate and improve living conditions was appreciated.

The facility itself was described as clean, homey, and well-organized. Features like its restaurant style dining experience, spacious closets, good room layout with kitchenettes, and comfortable courtyards were repeatedly mentioned. Several reviewers noted the variety of room options (from studios to one or two-bedroom apartments) and express satisfaction with the ample space and ability to use their own furniture. The facility's offerings, such as daily social activities, physical therapy sessions, entertainment options, and the opportunity for outdoor outings, were also praised for keeping residents engaged and active. The food provided was reportedly enjoyable, even for pickier eaters. Several reviewers mentioned the facility’s dedication to aging in place countered with dementia care certification as a valuable feature, apart from its cleanliness.

One reviewer who worked in geriatrics boasted about the caring nature the staff showed residents and each other. In addition, some reviewers lauded the staff's effort to balance independence and care for the residents, as well as their effort to engage residents at all levels of mobility in activities. They appreciate that the staff communicate well with family members, keep them informed about their loved ones, and respond to questions and concerns promptly. Brookdale's individualized care planning and its reasonable cost relative to its services earned high marks. With its friendly and helpful staff, clean and cozy environment, and variety of rooms, the facility was recommended as an ideal place for resident seniors by many.

Brookdale was also commended for its communal environment that gives residents a sense of belonging and attention. Residents felt engaged by the various activities that range from music lessons to card games. An interesting feature was the guided tours that took residents for outings and ice-cream treats. The schedule and details of these activities were available online, which helped family members keep their loved ones informed and excited about what was coming next. Family members acknowledged Brookdale staff's effort to foster close ties between them and the residents, often referring to the residents by their names and involving them in conversation. With their loved ones' cheerful, well-dressed progress in the facility, the family members expressed optimistic perspectives about their loved ones' future at the facility. One reviewer marveled about the facility's effort to give everyone a social identity and encouraged more introductions of music therapy to its program. They suggested that lively musical backgrounds like soft, soothing music create an ambiance that could potentially uplift moods during meal times, hence making them more enjoyable and exciting. These commendations ultimately accentuated Brookdale's determination to focus on creating a nurturing atmosphere where senior residents not only receive personalized care but also enjoy a social, engaging lifestyle.