Heritage Woods of Yorkville offers a focused approach to assisted living, providing crucial medical support tailored to the needs of residents. The facility is equipped to assist individuals managing oxygen needs, as well as those who require medication management for diabetes, whether on oral medications or injections. The staff is trained to support residents experiencing moderate dementia conditions, ensuring that each person receives the necessary care and supervision. With a registered nurse (RN) or licensed practical nurse (LPN) available, along with a 24-hour nurse on call, residents have access to essential medical services at all times. Additionally, on-site medical services include podiatry, further enhancing the comprehensive care available.

Beyond medical support, Heritage Woods of Yorkville offers various personal assistance services to enhance residents' daily living. Support for bathing, eating, dressing, and toileting is provided for those who need some physical assistance, ensuring dignity and comfort. The facility also facilitates mobility with transfer services that accommodate walkers, wheelchairs, and standby or supervision transfers. Safety is prioritized with alert systems in place, including pull cords and personal emergency response systems (PERS) to notify staff whenever assistance is needed.

Accommodations at Heritage Woods of Yorkville are designed to promote comfort and independence. Residents can enjoy private bathrooms, kitchenettes, and independent temperature controls in their private units; however, it should be noted that not all accommodations include all these features. Cable television service is available, providing further convenience and entertainment options. Additionally, for residents in independent living arrangements, medication management monitoring is offered to ensure that they maintain their health and wellness effectively.

The facility boasts various amenities that contribute to a fulfilling lifestyle for its residents. Communal gardens and an outdoor patio provide pleasant spaces for relaxation, while a movie room and exercise room encourage socialization and physical activity. Residents can also benefit from on-site religious services, medication reminders, and weekly housekeeping and laundry services. Three meals are provided daily from a set menu, with snacks available throughout the day. Amenities like a wellness center, internet access, a barber/beauty shop, and transportation options ensure residents stay engaged and connected. The community is wheelchair accessible and situated close to public transportation, making it easier for residents to venture outside. It's a good idea to check with the community during your visit to see if your pet will be allowed.

Residents and their families say:

This community has evoked mixed feelings among its reviewers. Many have praised the facility, highlighting its cleanliness, spacious rooms, and overall nice environment. Residents enjoy private rooms, particularly those on Medicaid, a feature acclaimed across several reviews. The availability of private pay options, despite being considered a bit high priced, has also been appreciated. Some residents have made new friends, and there's satisfaction with the way the community has managed COVID-19 protocols, ensuring the safety and security of its inhabitants. The presence of a nurse during regular hours and a variety of activities, albeit criticized by some for their frequency and quality, have been mentioned. The community’s commitment to residents’ independence while providing minimal assistance with Activities of Daily Living (ADLs) has been underscored, considering it a positive aspect by some.

Conversely, there are significant concerns regarding the lack of promised care and activities. Multiple reviews expressed disappointment over the minimal time aides spend with residents, the slow response to assistance requests, and unmet expectations detailed in residents' contracts. Complaints about the quality of food were notable, with some residents skipping meals. Concerns were also raised about the facility not being equipped or sufficiently staffed to deal with more complex medical needs such as colostomy care. The rotating staff, mostly from agencies, has led to a lack of personalized care due to their unfamiliarity with the residents, impacting the overall service quality negatively. Additionally, families have faced challenges with management's responsiveness to their complaints, further exacerbating their disappointments regarding the discrepancy between the marketed promises and the actual services received.

AI generated summary of real reviews