Heritage Woods of Yorkville offers assisted living for residents who want help with daily routines while maintaining as much independence as possible. Care plans are personalized and adjust as needs change, allowing residents to add or reduce services without having to move elsewhere.

On-site medical support includes regular visits from a physician, access to a speech therapist, and specialized diabetes management that covers monitoring, education, and medication assistance. Staff members are trained to respond quickly, and each apartment is linked to an emergency call system that summons help around the clock.

Apartments range from studio and efficiency layouts to units with kitchenettes and private bathrooms. Features such as independent temperature controls, cable TV, Wi-Fi, wheelchair-accessible showers, wall-to-wall carpet, central air conditioning, and in-unit washer and dryer are available in select floor plans; not every apartment includes every feature. Common areas extend living space with an outdoor garden, fireplace lounge, piano, and resident parking.

Dining services provide three scheduled meals a day, prepared on site and served in a communal dining room. Menus include set selections that accommodate routine preferences and physician-ordered diets, with healthy snacks available between meals. Residents can also take part in barbecues or picnics when weather permits.

The community schedules daily and weekly activities through an activity center that supports bingo, arts and crafts sessions, fitness programs in the exercise room, library and computer lounge time, day trips, social outings, happy hours, holiday parties, and seasonal swimming. Residents who enjoy organized interests can join clubs and community groups that meet on campus.

Residents and their families say:

This community has evoked mixed feelings among its reviewers. Many have praised the facility, highlighting its cleanliness, spacious rooms, and overall nice environment. Residents enjoy private rooms, particularly those on Medicaid, a feature acclaimed across several reviews. The availability of private pay options, despite being considered a bit high priced, has also been appreciated. Some residents have made new friends, and there's satisfaction with the way the community has managed COVID-19 protocols, ensuring the safety and security of its inhabitants. The presence of a nurse during regular hours and a variety of activities, albeit criticized by some for their frequency and quality, have been mentioned. The community’s commitment to residents’ independence while providing minimal assistance with Activities of Daily Living (ADLs) has been underscored, considering it a positive aspect by some.

Conversely, there are significant concerns regarding the lack of promised care and activities. Multiple reviews expressed disappointment over the minimal time aides spend with residents, the slow response to assistance requests, and unmet expectations detailed in residents' contracts. Complaints about the quality of food were notable, with some residents skipping meals. Concerns were also raised about the facility not being equipped or sufficiently staffed to deal with more complex medical needs such as colostomy care. The rotating staff, mostly from agencies, has led to a lack of personalized care due to their unfamiliarity with the residents, impacting the overall service quality negatively. Additionally, families have faced challenges with management's responsiveness to their complaints, further exacerbating their disappointments regarding the discrepancy between the marketed promises and the actual services received.

AI generated summary of real reviews